Hyatt Regency Schaumburg Full-Time Front Desk Clerk

3 weeks ago

Schaumburg, United States Marcus Corporation Full time

Job Description Hyatt Regency Schaumburg Full-Time Front Desk Clerk - ( 220000AF ) **Description**

**The Hyatt Regency Schaumburg is an upscale hotel located across from the Woodfield Mall and just 15 minutes from OHare. The Hyatt Regency Schaumburg was recently renovated to satisfy a discerning clientele who share a common need for value without sacrifice.**

**An integral part of the Hyatt Regency Schaumburgs success will be attributed to the this position with a hands on approach to guest satisfaction and service team stewardship will dictate first and lasting impressions people have of the Hyatt Regency Schaumburg.**

**Greet and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay.**

* **Able to provide accurate and appropriate information to guests and customers.**

* **Input and retrieve information routinely from computer systems with electronic and numerical codes.**

* **Make appropriate selection of rooms based on guests' needs.**

* **Responds to guest requests and handle guest issues or reports complaints to management.**

* **Remain calm and alert, especially during emergency and/or heavy hotel activity.**

* **Promptly answering telephone in professional and clear manner. Input all information into computers to communicate guest requests and complaints.**

* **Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.**

* **Answer guest questions regarding area or hotel, outlet information and services.**

* **Greet and welcome guest as they arrive to the hotel.**

* **Perform other duties as assigned.**

* **Ability to stand and move throughout the front office and continuously perform essential job functions.**

* **Ability to read, listen, and communicate effectively in English, both verbally and in writing.**

* **Ability to access and accurately input information using a moderately complex computer system.**

* **Hearing and visual ability to observe and detect signs of emergencies.**

* **High school diploma or equivalent required.**

**For benefit eligible hires:**

* **Health, dental, and vision coverage**

* **Life insurance**

* **Short-term and long-term disability**

* **Dividend Reinvestment Program**

* **Matching 401K**

Equal Opportunity Employer

**Primary Location**

: United States-Illinois-Schaumburg Hyatt Regency Schaumburg

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