Service Desk Personnel

5 months ago


Chattanooga, United States Crescens Full time
Job Title: Service Desk Personnel
Location: Chattanooga, TN
Duration:12+ Months
Job Location:
  • In Office Position Monday thru Friday
  • Must be able to lift at least 50 pounds.
  • Must be able to walk at least 1 Miles daily.IT Call Center Experience preferred
  • Able to handle call volume of up to 30 calls per day.
  • People/Customer Service skills required
  • Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
Active Directory Management
  • Able to navigate Different Organizational Units (OU)
  • Able to look up attributes
  • Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device dat
Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
  • Hardware Deployment
ServiceNow
  • Ticket management
  • Ticket assignment


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