Website Manager

2 weeks ago

Washington, United States Keen Logic Full time

KeenLogic is seeking a Project Manager to support a CAO enterprise-wide project, and CEC related activities and initiatives. This position will be on-site in Washington, DC offering full health benefits, 401K, PTO, and Life Insurance.

Background

The Office of the Chief Administrative Officer (CAO) exists as a non-partisan, non-legislative office that provides support services and business solutions to the community of 12,000+ House Members, Officers and staff. CAO professional, technical, and administrative staff provide finance, information technology, cyber security, procurement, logistics, and human resource services. Specific Business Units include Acquisitions Management, Customer Experience Center, Finance, House Information Resources, House Recording Studio, Human Resources, Logistics and Support, and Media Galleries.

The Customer Experience Center communicates, markets, brands, and delivers customer service to the House community. Customer Experience Management establishes and leads key efforts to expand and implement the customer experience vision of the CAO, create standards, and craft a roadmap for the governance and improvement of all CAO services. This position serves as Project Manager.

Scope

The candidate will act as the House Intranet (HouseNet) Web Designer on the HouseNet Program Team and will report to the Customer Experience Management Director within the CEC.

The candidate will work closely with the HouseNet Program Team, the Customer Experience team, the Communications & Marketing team, Intranet technologists, the Intranet vendor (Interact), and service providers across the CAO and the House. The candidate may work on other CAO projects as applicable.

Candidate Qualifications

  • Bachelor's degree plus 3 years of relevant work experience in web design, front-end design, user experience design, information architecture, or 5 years of relevant work experience
  • Proficient in HTML and CSS; Experience with standard industry CSS frameworks (e.g., Bootstrap)
  • Experience with large enterprise Content Management Systems (CMS) (e.g., Drupal, Joomla, WordPress, SharePoint)
  • Experience curating custom photographic or stock imagery in a holistic manner to support the look and feel of a website
  • Experience collecting and managing image files in a media manager or similar file repository
  • Ability to prototype and mockup concepts and layouts using a range of low-fi to high-fi tools
  • Experience working on product development teams with developers, designers, stakeholders, and business owners
  • Experience on projects utilizing management methodologies from waterfall to agile/scrum and project management software (e.g., Jira, ClickUp, MS Project)
  • Must be able to appropriately manage project documentation and ensure deadlines are met
  • Excellent communication skills: Ability to communicate effectively with both technical and non-technical colleagues and leaders
  • Proficiency with the Microsoft Office 365 suite, including Teams and SharePoint
  • Excellent time and task management skills; Flexible and adaptable to new technologies, changing priorities and processes
  • Ability to operate effectively in team environments or autonomously, both remotely and in-person
  • Must be able to secure and maintain Federal Government security clearances as deemed appropriate by senior management
  • Bonus: Photography background or experience in creating custom image content for websites
Description of Work

The HouseNet Web Designer will be responsible for supporting the HouseNet Program Team in the re-development of the House Intranet (HouseNet), specifically with HTML and photographic imagery on a subset of specialized web pages.

The candidate will support the Customer Experience Management team's work to improve and standardize CAO customer service experiences and digital service delivery platforms, specifically the House Intranet. The candidate will work in a collaborative multi-team environment with various CAO service providers, our technology partners, system owners, and other business units.

The candidate will assist in planning, strategizing, prototyping, developing, and implementing HTML and photographic/image content for the House's Intranet, HouseNet. The candidate will work closely with the HouseNet Content Lead and HouseNet Product Manager to develop the best user experience solutions for the website used by Members and employees of the U.S. House of Representatives.

Primary Duties/Responsibilities:
  • Collaborate with project team on best ways to present information on specialized category and drill-down pages
  • Create visually pleasing layouts for intuitive discovery of service content, news and events, general information, and other supporting site content
  • Configure out of the box intranet platform widgets in order to create feature-rich landing pages
  • Find, collect, collate, and manage photographic and other image content across the website
  • Work with other creative professionals on image sourcing, searching image repositories, or photographing new images for the website
  • Track and complete assignments using project management software (ClickUp)
  • Manage and complete projects on time, within budget, and within scope
  • Directly support/participate in special limited term projects and initiatives as required
  • Perform other official duties and special projects as assigned in support of the HouseNet Program

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