Customer Experience Associate

4 months ago


Jacksonville Beach, United States Hope's Closet Thrift Full time
Description

Position at Hope's Closet Thrift

Job Title: Customer Experience Seasonal Associate

Ministry/Department: Hope's Closet San Pablo

Reports to: Customer Experience Manager

Status: Non-exempt, 29 hours weekly

Supervisory Role: N/A
Objective

To provide excellent customer service and help execute daily operations to drive sales while keeping focus on The Church of Eleven22® and Hope's Closet® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.
Key Responsibilities
  • Minister of the gospel
  • Drive sales by providing excellent customer service and maintain Hope's Closet's merchandising standards
  • Operate Point of Sale (POS) systems and handling of money
  • Assist in daily operations of customer experience
  • Assist in opening and closing procedures of the store
  • Assist in leading and working alongside of serve staff
  • Assist in donation receiving and inventory sorting when needed
  • Maintain organization of inventory and supplies on sales floor and cash wrap
Competencies
  • Model The Church of Eleven22 mission, vision and core values.
  • Hope's Closet ambassador
  • Demonstrated ability to make disciples who make disciples
  • Strong, pro-active communication and interpersonal skills
  • Ability to develop customer and serve staff relationships
  • Ability to work in a fast-paced environment
  • Possess strong organizational and problem-solving skills
Education and Experience
  • 1-2 years of relevant work experience, including retail or warehouse experience
  • High school diploma preferred
Position Type/Expected Hours of Work

This is a part-time, non-exempt position which reports to the Assistant Manager - Customer Experience. Days may vary by week due to the needs of the store and events. Weekend and holiday hours are a must.

The church has several big events, ("All-Skates") throughout the year to help further the mission of The Church of Eleven22 and Hope's Closet. We encourage all staff to participate and serve at these events. The stores are closed during these events to ensure The Hope's Closet team has the opportunity to participate in the spiritual formation of the church.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.
Work Environment

This job operates in a professional retail environment which includes both sales floor and warehouse/stockrooms. This position works mostly on sales floor which uses equipment like cash registers, store phones, hand carts, dollies, ladders, rolling carts and rolling racks.
Physical Demands

Must be able to stand or walk on concrete flooring for prolonged time periods, bend, lift, grasp, reach, push and pull materials, walk on uneven surfaces, ladders, and stairs and have the ability to lift up to 40lbs.
Code of Conduct
  1. We live authenticity
  2. We are gospel-centered and mission-focused
  3. We are family
  4. We are life-long learners
  5. We aim for excellence in the experience with zero excess
  6. We choose to trust
  7. We pray 1st and decide 2nd
  8. We glorify God by honoring others
  9. Our team unites under clear vision
  10. We walk in humble confidence
EEO Statement

Hope's Closet provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. Hope's Closet reserves the right to discriminate on the basis of religion to the full extent permitted by law.

  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Customer Experience AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service to patrons, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Provide customer...


  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Customer Experience AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service to children and their families, while also promoting literacy and learning through engaging programs and activities.Key...


  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Customer Experience AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. This part-time position will provide exceptional customer service to patrons of all ages, while maintaining a positive and welcoming environment in our library.Key Responsibilities:Provide basic...


  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Customer Experience AssociateWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate at the City of Jacksonville, FL. As a key member of our library team, you will be responsible for providing exceptional customer service, supporting library programs and services, and maintaining a...


  • Jacksonville, Florida, United States Hope's Closet Thrift Full time

    Job Title: Customer Experience Seasonal AssociateAt Hope's Closet Thrift, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Seasonal Associate. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store...


  • Jacksonville, Florida, United States Hertz Full time

    Job SummaryThe Customer Experience Associate is responsible for providing exceptional customer service that exceeds customer expectations and drives retention. This role involves creating a culture of empowerment among employees to deliver outstanding customer experiences. The ideal candidate will be responsible for first contact resolution, customer...


  • Jacksonville, Florida, United States Hertz Full time

    Job SummaryThe Customer Experience Associate provides exceptional customer service, ensuring customer satisfaction and retention. This role is responsible for first contact resolution, customer interaction experience, and Net Promoter Score (NPS) management.Key ResponsibilitiesProvide customer service that exceeds expectations, creating a culture of...


  • Jacksonville, Florida, United States City of Jacksonville, FL Full time

    Job Title: Customer Experience Associate - YouthJob Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate - Youth. In this role, you will be responsible for providing exceptional customer service to children and their families, promoting literacy and learning through engaging programs...


  • Jacksonville, Florida, United States Flightstar Corporation Full time

    Customer Service RepresentativeAs a key member of our team at Flightstar Corporation, the Customer Service Representative plays a vital role in ensuring that our customers receive exceptional service and support.Key Responsibilities:Guarantee that customer experience parameters are met for each accountSupport customer dutiesLead customer experience...


  • Jacksonville, United States Hertz Full time

    Job Description The Customer Experience Specialist provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and...

  • Sales Associate

    2 days ago


    Jacksonville, Florida, United States Chico's Full time

    Job Summary:We are seeking a highly motivated and customer-focused Sales Associate to join our team at Chico's FAS, Inc. As a Sales Associate, you will play a key role in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations.Key Responsibilities:Meet company sales goals by...


  • Jacksonville, Florida, United States The Associate(s) Consortium LLC Full time

    Job DescriptionWe are seeking a part-time Customer Service Representative to join our team at The Associate(s) Consortium, LLC. As a Customer Service Representative, you will be responsible for maintaining our agency management system, answering customer calls, and processing insurance quotes for new business and renewal policies.Key responsibilities...


  • Miami Beach, United States Pura Vida Full time

    **JOB DESCRIPTION** **LOCATION** **PHOTOS** LOGIN Customer Experience Associate Pura Vida Miami DESCRIPTION WE ARE A LIFESTYLE BRAND. If you are looking to join an awesome team, have a positive working environment and live a healthy and active lifestyle, we offer an exciting and rare opportunity to join a striving brand and ever growing in this industry. We...

  • Sales Associate

    1 month ago


    Jacksonville, Florida, United States Palmetto Moon Full time

    Job DetailsJob LocationJacksonville, FLPosition TypePart TimeDescriptionWe are seeking a self-motivated and high-energy individual to join our team as a Sales Associate at Palmetto Moon. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales. If you have a passion for selling and working as...

  • Sales Associate

    1 week ago


    Jacksonville, Florida, United States Duluth Trading Company Full time

    A successful Sales Floor Associate at Duluth Trading Company will provide exceptional customer service, ensuring a personalized and friendly experience for every customer. Key responsibilities include maintaining the cleanliness and presentation of the sales floor, processing transactions, and assisting with merchandise replenishment. This role offers a...


  • Jacksonville, United States City of Jacksonville Full time

    The City of Jacksonville is seeking to fill ten Part-Time Customer Experience Associate position. This is professional work at the lead worker level providing customer service assistance or programs to children of all ages and their parents/caregivers. Minimum Qualifications: A Bachelors’ Degree from an accredited institution with a preferred...

  • Sales Associate

    1 week ago


    Jacksonville, Florida, United States Chico's FAS Full time

    Job Summary:The Sales Associate - Customer Experience Expert is responsible for supporting Management in promoting a customer and product-focused sales culture, where our values and guiding principles are at the forefront of all store operations, including ensuring a great customer experience and maximum profitability.Key Responsibilities: Drive for Results:...


  • Jacksonville, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Supervisor at Marshalls. As a key member of our store team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and maintaining a clean and organized store environment.Key...

  • Sales Associate

    6 days ago


    Jacksonville, Florida, United States Knitwell Group Full time

    About UsAt Ann Taylor, we're committed to empowering women to lead the lives they love. Our effortlessly polished styles are designed to go anywhere, from the office to special occasions. We're a culture centered on empowering employees, with access to industry leaders and tools to expand your skills and stretch your abilities.About the RoleAs a Sales...


  • Jacksonville, Florida, United States Marshalls Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at Marshalls. As a key member of our store team, you will be responsible for promoting an excellent customer experience, leading by example, and maintaining a clean and organized store.Key ResponsibilitiesCreate a positive internal and external...