Customer Experience Associate

4 weeks ago


Jacksonville, Florida, United States City of Jacksonville, FL Full time
Job Title: Customer Experience Associate - Youth

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate - Youth. In this role, you will be responsible for providing exceptional customer service to children and their families, promoting literacy and learning through engaging programs and activities, and working collaboratively with our team to achieve our mission.

Key Responsibilities:
  • Provide customer service to children and their families, responding to their needs and concerns in a professional and courteous manner.
  • Develop and implement engaging programs and activities that promote literacy and learning, including storytime, crafts, and other interactive experiences.
  • Collaborate with our team to plan and execute events, programs, and services that meet the needs of our community.
  • Assist with maintaining a clean and welcoming environment, including the library and surrounding areas.
  • Participate in ongoing training and professional development to stay up-to-date on best practices in customer service and youth programming.
Requirements:
  • Bachelor's degree in a related field, such as education, child development, or library science.
  • Experience working with children and families, preferably in a library or educational setting.
  • Excellent customer service skills, with the ability to work effectively with diverse populations.
  • Ability to work independently and as part of a team, with strong communication and collaboration skills.
  • Basic computer skills, including Microsoft Office and other software applications.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • The chance to make a positive impact on the lives of children and families in our community.


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