Customer Experience Associate

4 weeks ago


Jacksonville, Florida, United States City of Jacksonville, FL Full time
Job Title: Customer Experience Associate

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service to patrons, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Provide customer service to patrons in a friendly and professional manner
  • Respond to customer inquiries and resolve any issues that may arise
  • Assist with maintaining the appearance of the library, including reporting any facilities issues and picking up litter
  • May be required to work evenings and weekends

Requirements:

  • Bachelor's degree from an accredited institution
  • Experience in education, retail, or library support work is preferred
  • Basic computer skills required

Working Conditions:

This is a part-time position, and the selected candidate will be required to work a variable schedule, including evenings and weekends. The work environment is fast-paced and dynamic, and the selected candidate must be able to work effectively in a team environment.

About Us:

The City of Jacksonville, FL is a dynamic and growing city that is committed to providing exceptional customer service to its residents. We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate.



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