College Program Event Staff, 2024 Season

2 weeks ago

Indianapolis, United States AEG Full time
In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.

Applications for the Month of May are closed, but are still being accepted for the Brickyard 400 Weekend (July 20 - 21). POSITION TITLE: College Program Event Staff DEPARTMENT: Various REPORTS TO: Various POSITION LOCATION: Indianapolis FLSA STATUS: Non-Exempt WORKER CATEGORY: Seasonal (Temporary) DURATION OF POSITION: Expectations Vary by Department but largely during select days in May 2024 and Brickyard weekend, July 2024 POSITION SUMMARY: College Program Event Staff roles are the starting point to get your foot in the door for opportunities at Penske Entertainment. Event Staff positions give students of any major insight into the inner workings of large-scale events through hands-on work experience. In this event execution role, students are placed on a team and will be an on-the-ground representative of their department. Students work in a variety of operational and premium services event roles designed to enhance the experience of thousands of venue guests. Available work for the Event Staff position is focused on dates throughout the peak event season (April/May) with opportunities to work other events during the summer and fall. To qualify, you may be a rising freshman through recent graduate. SPECIFIC DUTIES:
  • Work in hospitality or event operations roles and provide outstanding guest service with other Penske Entertainment staff.
  • Positions for The College Program are available in the following departments:
    • Premium Services
      • Premium Concierge: engages with clients in premium spaces to create a welcoming environment
      • Credential Representative: executes, distributes, and educates customers about the IMS liability releases and credentials
      • Set Up Crew: assists with the preparation of premium spaces for clients
    • Guest Experience
      • Gates: welcome guests into the facility by selling or scanning tickets at the exterior gates
      • Garage & Pits: work in race-related areas and perform credential checks, garage bag checks, wayfinding assistance, and customer service to both guests and teams (previous College Program experience required)
      • Traffic: direct vehicular and guest traffic and park cars inside the facility
      • Suites: work in most of our premium areas and enforce credentials and tickets around those areas
      • Transportation: assist with ADA transportation needs for our guests on major event days
      • Special Assignments: work in a variety of different locations including guest assistant booths, hospitality areas, selling/parking operations, and other duties as assigned
    • Sustainability
      • Operations: work with the sustainability team during events to support recycling operations, collect food donations, and manage composting as part of ongoing waste diversion efforts
    • Tickets
      • Ticket Operations: provide support to the ticket department activities for our events. The primary responsibility for this role will be to assist guests with processing orders, fulfilling orders and general customer service needs
    • Report daily updates to the team of any issues or problems that arise.
    • Select positions require some physical labor around IMS facility.
    • With assigned department, help provide support for all IMS activities.
    • Develop and maintain outstanding working relationships with coworkers, guests, and supervisors.
    • Assisting with event set-up and tear down may be requested.
    • Expectation to be able to stand or walk for long periods of time.
    • There will be exposure to the weather elements in our outdoor environment.
    • Other duties as assigned by the supervisor(s).
DAILY RESPONSIBILITIES:
  • Staff will complete daily responsibilities within their assigned department. These duties will vary based on area of work.
  • Staff will receive a schedule based on the event day and their assigned area. Report times will vary, but everyone is expected to be clocked in by the time listed on their schedule.
  • Staff will be in constant communication via phone/text/radio with coworkers and PE Staff to keep updated on all problems/situations that may arise.
QUALIFICATIONS: Supervisory Responsibilities
  • This position does not have any supervisory responsibilities.
Education
  • High school graduate or equivalent.
  • Currently accepting rising freshman through recent graduates.
Skills / Experience
  • Flexible, adaptable, and punctual.
  • Ability to work well with others on a team.
  • Ability to work with minimal supervision.
  • High integrity and confidentiality.
  • Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility.
  • Effective leadership and communication skills.
  • Critical thinking and problem-solving skills.
Travel / Work Hours
  • No travel.
  • Required ability to work long hours, evenings, weekends & holidays during assigned days of work.
  • Required Work availability is determined by department but largely during select days through the month of May and Brickyard Weekend in July.
  • Other dates as determined appropriate.
  • Candidate must be able to work overtime as needed.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must have the ability to lift 50lbs.
  • Physical demands consist primarily of standing and walking.
  • Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
  • Work outdoors requires physical strength and stamina to endure extreme heat, cold, rain and other conditions.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Environment expectations vary by department with some roles being primarily indoors and other roles being primarily outdoors
  • For positions that are primarily outdoors expect exposure to the weather elements.
  • Employee is faced with frequent interruptions.
  • The noise level in the work environment can be loud, due to professional racing events.
EQUAL OPPORTUNITY EMPLOYER: Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.
Experience
Preferred
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