IMS Safety Patrol, 2024 Season

4 weeks ago

Indianapolis, Indiana, United States teamworkonline Full time

Applications for the Month of May are closed, but are still being accepted for the Brickyard 400 Weekend (July 20 – 21).

PLEASE NOTE: This application is for New Applicants only. Rehires: If you have previously worked in this position and are returning for the 2024 season, do not complete this New Hire application. Our Safety Patrol Team will be in touch with you soon with instructions on how to complete re-employment information for this season. Questions can be emailed to Thank you

DURATION OF POSITION: 6-Month 2024 Seasonal Window (April – October)

COMPANY SUMMARY:

Penske Entertainment is a leading provider of world-class sports and entertainment. The organization consists of three prominent entities:

  • Indianapolis Motor Speedway is the world's largest spectator sporting facility and annually hosts the world's most prestigious auto race: the Indianapolis 500 presented by Gainbridge.
  • INDYCAR is the Indianapolis-based governing body for North America's premier open-wheel auto racing series, the NTT INDYCAR SERIES, and its developmental series, INDY NXT by Firestone.
  • IMS Productions is a multifaceted broadcast and multimedia division that helps bring INDYCAR and IMS events to life for global audiences.

The Penske Entertainment experience is fast-paced, diverse and impactful. Through its business units, the organization reaches audiences on an international scale, focused on delivering exceptional products from start to finish. Employees of Penske Entertainment are challenged daily in a demanding, yet rewarding environment that is best suited for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition, and pageantry of the World's Greatest Race Course and our premier open-wheel racing series.

POSITION SUMMARY:

The IMS Safety Patrol is responsible for executing Guest Services roles around the facility during both large- and small-scale events. Safety Patrol operates in 8 divisions around the Indianapolis Motor Speedway including Stands and Mounds, Gates, Traffic, Outside Lots, Suites, Transportation, Garage & Pits, and Special Assignments.

SPECIFIC DUTIES:

  • Safety Patrol has varying specific responsibilities depending on the division in which they work
  • Stands and Mounds employees are responsible for providing hospitality and customer service to guests in the stands while also verifying that guests are seated in the right location
  • Gates Safety Patrol welcome guests into the facility by scanning and selling tickets and providing wayfinding assistance. Gates Safety Patrol is also responsible for checking bags and enforcing prohibited items rules and regulations
  • Traffic employees work to direct and park all vehicular traffic inside the gates. They are also responsible for screening for parking passes, enforcing credentials, and controlling pedestrian traffic around roadways and parking lots
  • Outside Lots Safety Patrol work in all lots outside of the IMS gates. Their primary duties are to sell parking, direct guests within the lot, and ultimately guide them to their parking space.
  • Suites employees work in most of our premium areas and their primary role is to enforce credentials and tickets around these areas. They work closely with suite owners and guests to provide exceptional customer service
  • Transportation employees are responsible for the movement of guests and staff around the facility in trams, vans, and golf carts.
  • Garage & Pits Safety Patrol work in race-related areas and provide credential enforcement, wayfinding assistance, and customer service to both guests and teams.
  • All Safety Patrol are expected to provide exceptional customer service and security with a smile regardless of their assigned division
  • Other duties as assigned by the supervisor(s).

DAILY RESPONSIBILITIES:

  • Staff will receive a schedule based on the event day and their assigned division. Report times will vary, but everyone is expected to be clocked in by the time listed on their schedule
  • Staff will check in at the Guest Services check in garage at 25th and Georgetown. During check-in, staff will receive a shirt for the day and clock in no earlier than 15 minutes before the time listed on their schedule
  • Staff will communicate with their supervisor in the event of issues or questions related to the guest experience
  • Staff will return their shirt at the end of the day to be laundered and collect a new shirt the morning of their next shift

QUALIFICATIONS:

Supervisory Responsibilities

  • Some positions within this job have supervisory responsibilities related to the leadership of other seasonal staff
  • Not all positions come with supervisory responsibilities, promotions are made by Guest Experience management

Education

  • No previous education is required
  • High school/college diploma is preferred

Skills / Experience

  • Excellent customer service skills
  • Ability to work under pressure to solve guest issues
  • Ability to work long hours, often standing
  • Ability to provide security with a smile
  • Quick learner who is able to pick up on best practices and protocols
  • High integrity and confidentiality.
  • Effective interpersonal skills and the ability to work with a diverse group of event staff
  • Effective leadership and communication skills.
  • Critical thinking and problem-solving skills.
  • Embodies our Core Values: Own Results. Take Initiative. Value Diversity. Stay Resilient & Solution-Oriented. Act with Integrity. Speak Plainly. Build Relationships. Nurture Talent.

Travel / Work Hours

  • No travel.
  • Required ability to work long hours, evenings, weekends & holidays during entire event season.
  • Other dates as determined appropriate
  • Schedule will determine number of hours assigned based on event schedule and need of the company

Key Event Dates in 2024

  • Sonsio Grand Prix: May 10 – 11 (Full Staff)
  • Indianapolis 500: May 14 – 26 (Full Staff)
  • SVRA Brickyard Vintage Racing Invitational: June 15 – 16 (Partial Staff)
  • NASCAR Brickyard 400 Weekend: July 20 – 21 (Full Staff)
  • IMSA Battle on the Bricks: September 20 – 22 (Full Staff)
  • GT Challenge: October 4 – 6 (Partial Staff)

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Physical demands consist primarily of standing and walking, sometimes for long hours
  • Must be able to see and hear in the normal range with or without correction and communicate verbally and in written form with great facility and must be able to be understood.
  • Work outdoors requires physical strength and stamina to endure extreme heat, cold, rain and other conditions.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Primarily outdoors with exposure to the weather elements.
  • Employee is faced with frequent interruptions.
  • The noise level in the work environment can be loud, due to professional racing events.

EQUAL OPPORTUNITY EMPLOYER:

Indianapolis Motor Speedway provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws. The Company complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities and/or events.

ExperiencePreferred
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