Support Analyst

1 week ago

Atlanta, United States Carter's Full time

Serving the needs of all families with young children,

Carter's Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter's, OshKosh B'gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

How You'll Make an Impact:

60% Computing Systems Analysis & Design Apply industry knowledge and analysis, including consulting with users, to determine functional requirements for new computer systems and system enhancements Design, develop, document, and test computer systems or programs relating to user or system design specifications to ensure ease of use and overall system acceptance Researches commercially available software to identify products that might meet departmental requirements; investigates products' ability to meet user, functional, and technical requirements Evaluates impact of solution alternatives and assesses risk to support decision-making Adhere to and identify potential shortcomings related to SOX and PCI requirements and inform staff on established Company policy Document and share knowledge with staff and other team members] Remain abreast on industry changes and advancements in technology

40% Systems Support & Administration Resolve technical issues while providing excellent Customer Service by effectively communicating with user during support process End user equipment ordering, configuration, delivery, relocation and repair Configure end user personal and Corporate smartphones for mobile email access Manage Microsoft 365 and Microsoft Teams deployments File restoration, file and folder permission, & Active Directory management Serve as 24x7x365 hands on support for local MDF and IT facilities Assist and Manage Video Conferencing equipment, scheduling, and execution

Other roles and responsibilities Understands and supports the Company's goals and objectives, and makes certain that his/her actions and decisions, as well as those of his/her subordinates, are consistent with them Conspire with Systems, Infrastructure, and Operations teams to resolve outages Familiarity with Distribution Center technologies: Thin Clients, Hand Scanners, Label Printers

We'd Love to hear from you if: (Requirements section) Knowledge of Adobe Creative Suite, Acrobat, Microsoft Office 365, Microsoft Intune, Financial software, and Cisco VPN Understanding of a hybrid Windows 10 and Mac Enterprise environment Bachelor's Degree or 3+ years of equivalent experience in a Desktop Support or similar role Strong communication skills required for face-to-face client interaction and intra-team collaboration Must work nights and weekends when required and be available to be contacted while not on duty Maintain updated knowledge of new technology Handle multiple assignments simultaneously Ability to troubleshoot issues related Internet browsers, plugins, and Citrix to support web based Enterprise applications Familiarity with Microsoft server management tools including Active Directory, DHCP, DNS, File and Folder permissions management and others Ability to troubleshoot unfamiliar and bespoke software applications Ability to communicate and function as a thought leader in the Technology Services team

OUR Team Members:

Lead Courageously:

Have a strong sense of personal values that align with our Company values Collaborates Broadly:

Build cooperation, trust, and thrive in a consensus driven environment Customer Focus:

Proactively seek opportunities to leverage data and fact-based insights to serve customers and/or internal clients Drive Growth:

Set aggressive goals and implement plans precisely Cultivates Innovation:

Respectfully challenge the "we've always done it this way" mentality and explore new ways to achieve desired outcomes

Make a career at Carter's: Career Development: Success starts from within, and we have several paths from which you can choose to enhance your career evolution. From Carter's University to Toastmasters to mentorship programs and more, we encourage you to utilize these tools to elevate your professional prowess.

NOTE: This job description is not intended to be all-inclusive. The duties described may be changed or reassigned at the discretion of management, and the employee may be required to perform duties that are not listed in the job description.

Carters is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by federal, state, or local law. #J-18808-Ljbffr

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