Patient Services Manager

1 week ago

Birmingham, United States Birmingham Heart Clinic P.C Full time
NATURE OF DUTIES:

The general nature of the duties for this position includes supervising and directing the patient services or office staff in the reception areas of all clinic locations and the scheduling and medical records team by providing direction for the day-to-day operations in these areas. The Patient Services Director must have excellent skills in leading the charge for patient satisfaction.

SPECIFIC DUTIES:

Maintain and coach team to provide exceptional patient experience at all times.

Manage the reception of patients for services such as visits and diagnostics testing in the all BHC Clinics. As well as managing the Medical Records, Scheduling and Telephone Operator teams.

Supervise the receptionist staff in all BHC clinics. Some of the duties expected in fulfilling the human resource management include:

Perform, arrange and/or assist in orientation and training of the patient services/reception employees.

Perform, arrange and/or assist in orientation and training of the medical records and scheduling employees.

Provide support and direction to members of the Patient Services team.

Facilitate a positive and welcoming atmosphere for the patients.

Direct, challenge and coach front office employees to maintain efficient clinic operations and improve performance and teamwork.

Monitor and evaluate staff performance, communicate effectively with employees, perform evaluations in a timely manner and counsel employees when needed. Perform documentation requirements.

Maintain adequate staff to cover departmental needs. Review and approve PTO requests.

Assure team members are adequately trained in the use of departmental tools responsibilities, policies, and procedures. Maintain compliance of BHC policies and procedures.

Act as liaison between front office employees, physicians, and Clinic Coordinator and team leaders.

Manage the daily resource schedules. Coordinate communication with the physicians/providers, Nursing Team Leader and/or Clinic Coordinator and all department team leaders to obtain a good patient flow and facilitate an adequate provider workflow. Ensure appropriate scheduling of visits and testing to meet the needs of the patients and physicians.

Perform short-term maintenance, to manage the resource schedules, resolve member issues and use the system efficiently.

Perform, arrange and/or assist in orientation and training of the reception, medical records, telephone operator, and scheduling employees.

Coordinate the communication with the physicians/providers, Nursing Team Leader and/or Clinic Coordinator and all department team leaders to obtain a good patient flow and facilitate an adequate provider workflow.

Performs regular duties of the receptionist, medical records or scheduling positions if needed (i.e. checking in, checking out, scheduling and chart preparation and maintenance.

Maintain adequate security procedures to protect the cash boxes.

Actively participate in the scanning and electronic heath record processes and promote accuracy and support for all health record activities.

Communicates problems, concerns, and/or proposed changes to Practice Administrator.

Perform other related duties as assigned and serves in whatever other capacity deemed necessary for successful completion of the mission and goals of BHC and in concordance with its patient philosophy.

QUALIFICATIONS FOR THE POSITION:

High school diploma required. College education preferred.

Superior customer service, communication and organizational skills required.

Computer skills required. Nextgen experience a plus.

Knowledge of insurance products desired.

Previous management experience of front office and back office staff required.

Minimum of two years in healthcare related field.

Please visit our careers page to see more job opportunities.

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