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Information Technology Help Desk Technician

2 months ago

Lawrence Twp, United States SSI People Full time

Desktop Support Engineer

Must Have List

  • IT Technical School degree or certification and HS Diploma minimum.
  • 1 to 3 years of experience in IT support for desktops, laptops, or iPad devices.
  • Experience with ServiceNow, Windows, and Mac preferred.

Job Overview:

  • This role will be to assist IT Site Services with their depot operations at the Lawrenceville site.
  • The depot operations provide IT support and devices to our Field Sales Force. Includes processing orders for new hires, incidents, & retrievals.
  • Keeping track of inventory and inventory management by keeping records updated within the Asset database. Using FedEx portal to process shipping labels, unpacking, and packing boxes.
  • Provide tier1/tier2 remote support via teams or phone.

Responsibilities and Duties:

  • Process ServiceNow orders for new hires, incidents, and device retrievals for the US Commercial field sales organization.
  • Perform device staging, technical troubleshooting, and repairs.
  • Maintain accurate inventory of all supported assets in stock.
  • Provide IT support for hardware and software issues, by working directly with clients as well as collaborating closely with the IT Service Desk.
  • Manage the return and distribution of IT devices.
  • Create and maintain accurate knowledge base articles related to the depot operations.