Lead Customer Accounting Specialist

4 weeks ago

Atlanta, United States RLI Full time
About Us
We're not like other insurance companies. From our specialty products to our business model, our culture to our results - we're different. Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.

RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company. Our insurance subsidiaries are rated A+ "Superior" by AM Best company and A "Strong" by Standard & Poor's. Check out our strong financial track record here.

Position Purpose

Under infrequent supervision, handles and resolves matters of billing and collections for the company's delinquent accounts. Provides monthly reporting on matters of collections. As a Lead Customer Accounting Specialist, day to day responsibilities are similar to previous roles described with growing complexity and expectations.

Principal Duties & Responsibilities
  • Identify and resolve complex billing and collection issues.
  • Produce billing invoices, statements, and delinquent notices.
  • Supervise activities of staff to ensure duties are performed timely, accurately and efficiently.
  • Assist staff in the administration of premium accounting functions.
  • Provide customer service to internal and external customers.
  • Monitor, train and evaluate the performance of Premium Accounting staff.
  • Assists with special projects and other duties as assigned.
Education & Experience
  • Typically requires an associate's degree in accounting or related field
  • 4+ years of related experience
  • [OR] equivalent level of education and experience
Knowledge, Skills, & Competencies
  • Ability to communicate effectively with all internal and external contacts involved in the billing and collection processes.
  • Ability to use Microsoft Office software as well as general ledger and billing and collections applications to identify, analyze, and resolve billing and collection issues.
  • Ability to research complex billing and collection issues and recommend appropriate actions.
  • Ability to lead and supervise lower level employees.
Personal & Professional Growth
RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement. RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs. RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications. Our personal and professional growth benefits include:
  • Nationwide employment opportunities
  • Training & certification opportunities
  • Tuition reimbursement
  • Education bonuses
Diversity & Inclusion
Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers. We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry. Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards
At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards. With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives
  • Employee stock ownership plan (ESOP)
  • 401(k) - automatic 3% company contribution
  • Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)
  • Annual bonus plans
Work & Life
  • Paid time off (PTO) and holidays
  • Paid volunteer time off (VTO) to support our communities
  • Parental and family care leave
  • Flexible & hybrid work arrangements
  • Fitness center discounts and free virtual fitness platform
  • Employee assistance program
Health & Wellness
  • Comprehensive medical, dental and vision benefits
  • Flexible spending and health savings accounts
  • 2x Base Salary for Group Life and AD&D insurance
  • Voluntary life insurance for purchase
  • Critical Illness & Accident insurance
  • Short-term and long-term disability benefits

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