Front Desk Agent
4 weeks ago
The Front Desk Agent is the first point of contact for guests and clients entering the establishment. They are responsible for providing excellent customer service, managing administrative tasks, and ensuring a smooth and welcoming experience for all visitors.
What You'll be doing
- Greeting and Check-In: Welcome guests, clients, or customers in a friendly and professional manner. Assist with the check-in process, verify reservations, and provide necessary information about the facility's services, amenities, and policies.
- Check-Out and Payment Processing: Handle check-out procedures, process payments, and issue invoices or receipts as needed. Ensure accuracy in billing and resolve any payment-related queries.
- Phone and Email Communication: Answer incoming phone calls, direct calls to the appropriate department or person, and provide information or assistance as required. Respond to emails and inquiries promptly and professionally.
- Reservation Management: Manage room or service reservations, cancellations, and modifications. Ensure accurate data entry and maintain an up-to-date reservation system.
- Guest Services: Assist guests with requests such as room changes, additional amenities, directions, and local recommendations. Address and resolve guest complaints or concerns in a timely and courteous manner.
- Administrative Tasks: Perform various administrative duties, including managing mail and packages, maintaining the visitor log, organizing files, and ensuring the front desk area is organized and presentable.
- Security and Access Control: Monitor access to the premises, issue visitor badges or passes, and ensure security protocols are followed. Collaborate with security personnel when necessary.
- Cash Handling: Handle cash transactions accurately and securely. Maintain an organized cash drawer and reconcile transactions at the end of each shift.
- Multi-Tasking: Manage multiple tasks simultaneously, including attending to guests, answering phone calls, handling inquiries, and completing administrative tasks.
- Collaboration: Work closely with other departments such as housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction.
- Emergency Response: Follow established procedures for emergency situations, such as fire alarms or medical emergencies. Provide assistance to guests and staff as needed.
High school education or equivalent experience. Strong guest service orientation, basic accounting skills, and familiarity with hospitality industry practices preferred. Ability to remain calm and professional under pressure. Proficiency in operating a computer, calculator, phone and other office equipment. Excellent communication skills, both written and verbal, with good organizational and efficient time management skills.
Working Conditions & Physical Effort:
Physical work is a primary part of many of our hotel and resort jobs. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting to 50 lbs. Some work is performed in an interior hotel environment with equipment and machines. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment.
Benefits:
Benefits for Full Time employees may include:
- Health, Dental and Vision Insurances
- Disability Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE
*Benefits vary by location*
Part-Time Benefits Also Available
EEO/VET/DISABLED
-
Front Desk Representative
4 weeks ago
Hartford, Connecticut, United States TPG Hotels & Resorts Full timeFront Desk Agent Job DescriptionThe Front Desk Agent is the first point of contact for guests and clients entering our establishment. They are responsible for providing exceptional customer service, managing administrative tasks, and ensuring a seamless and welcoming experience for all.Key Responsibilities:Provide warm and professional greetings to guests...
-
Front Desk Guest Service Representative
2 weeks ago
Hartford, Connecticut, United States Holiday Inn Hartford-Marshall Payroll Services Full timeJob Title: Front Desk Guest Service AgentAt Holiday Inn Hartford Downtown Area, we are seeking a highly motivated and customer-focused Front Desk Guest Service Agent to join our team. As a key member of our front office team, you will be responsible for providing exceptional guest service, ensuring a seamless and enjoyable stay for our...
-
Front Office Manager
2 weeks ago
Hartford, Connecticut, United States RMS Construction LLC Full timeJob SummaryThe Front Office Manager is a key member of our hotel team, responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and managing the audio-visual needs of our guests.This role requires a strong leader who can motivate and train the front desk staff, while maintaining high standards of customer...
-
Front Desk Representative
2 weeks ago
Hartford, Connecticut, United States KASIMER KOWALSKI DMD PC Full timeJob OverviewWe are seeking a highly skilled and experienced Front Desk professional to join our team at KASIMER KOWALSKI DMD PC.The ideal candidate will possess excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.Responsibilities will include managing front desk operations, providing exceptional...
-
Front Desk Receptionist
1 month ago
Hartford, Connecticut, United States Capitol Region Education Council Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Capitol Region Education Council. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks.Key ResponsibilitiesAnswer and direct phone calls, greet...
-
Front Desk Receptionist
1 month ago
Hartford, Connecticut, United States Capitol Region Education Council Full timeJob SummaryWe are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Capitol Region Education Council. The successful candidate will be responsible for providing exceptional customer service, managing front desk operations, and supporting administrative tasks.Key ResponsibilitiesAnswer and direct phone calls, greet...
-
Front Desk Associate
2 weeks ago
Hartford, Connecticut, United States Trustmark Full timeFront Desk Attendant OpportunityHealthFitness, a leading provider of fitness solutions, is seeking a Front Desk Attendant to join our team at our community client site in West Hartford, Connecticut. As a key member of our team, you will be responsible for providing exceptional customer service, greeting and checking-in customers, and ensuring a positive...
-
Front Desk Coordinator
2 weeks ago
Hartford, Connecticut, United States Trinity Health Full timeJob Summary:The McAuley is seeking a dedicated and detail-oriented Front Desk Coordinator to manage front desk operations and respond to in-house emergencies. Key Responsibilities:Uphold The McAuley's mission and Mercy Community Health's values.Greet and direct visitors and residents, answering questions and providing information.Reserve guest apartments and...
-
Front Desk Associate
2 months ago
Hartford, Connecticut, United States YMCA Of Greater Hartford Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Member Service Representative at the YMCA Of Greater Hartford. As a key member of our staff, you will be responsible for delivering exceptional service to our members, potential members, and guests.Key Responsibilities:Membership Sales and Support: Assist with...
-
Front Desk Coordinator
2 weeks ago
Hartford, Connecticut, United States Restaurant Depot Full timeRestaurant Depot Job DescriptionWe are seeking a highly organized and detail-oriented Receptionist to join our team at Restaurant Depot. As a key member of our administrative staff, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our front desk.Key Responsibilities:Answering and directing phone calls to...
-
Front Desk Attendant
2 weeks ago
Hartford, United States Trustmark Full timeHealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual's journey by creating communities of health...
-
Front Desk Coordinator
2 weeks ago
East Hartford, Connecticut, United States Excellence Dental Network Full timeWe are seeking a highly skilled and enthusiastic Front Desk Coordinator to join our team at Excellence Dental Network. As the first point of contact for our patients, you will be responsible for creating a warm and welcoming atmosphere, ensuring every patient feels immediately at ease.Your key responsibilities will include:Greeting patients warmly and...
-
Front Desk Sales Manager in Training
2 weeks ago
West Hartford, Connecticut, United States Massage Envy Full timeOverview:At Massage Envy West Hartford, we're looking for a talented Sales and Operations Leader to join our team. As a key member of our front desk team, you'll be responsible for driving memberships, promoting retail sales, and guiding our team to deliver an exceptional customer experience.Perks and Benefits:Competitive base pay, plus bonuses and...
-
Medical Front Desk Coordinator
2 weeks ago
East Hartford, Connecticut, United States First Choice Health Centers Full timeJob OverviewFirst Choice Health Centers is seeking a Medical Front Desk Receptionist to provide exceptional patient care and administrative support in our East Hartford, CT location.The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.Key...
-
Night Auditor
2 months ago
Hartford, Connecticut, United States Holiday Inn Hartford-Marshall Payroll Services Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Front Desk Agent to join our team at Holiday Inn Hartford-Marshall Payroll Services. As a Night Auditor, you will play a critical role in ensuring the smooth operation of our front desk during evening hours.Key Responsibilities:Process all guest check-ins and check-outs in a timely and...
-
Front Desk Receptionist
1 month ago
Hartford, United States YWCA Hartford Region Full timeJob Type Part-time Description Call to Action - Are you someone who is looking to work for a mission driven organization looking to make a BIG IMPACT! Do you want to use your skills, passion, and drive to EMPOWER the lives of others? If this sounds like you or someone you know, then apply today! Who we are: YWCA Hartford Region is a nonprofit organization...
-
Night Auditor
1 week ago
Hartford, Connecticut, United States Holiday Inn Hartford-Marshall Payroll Services Full timeJob SummaryWe are seeking a detail-oriented and customer-focused individual to join our team as a Night Auditor / Overnight Guest Experience member. As a key member of our front desk team, you will be responsible for ensuring a seamless guest experience during the overnight hours.Responsibilities• Perform all check-in and check-out tasks with accuracy and...
-
Front Desk Coordinator
1 month ago
Hartford, Connecticut, United States Restaurant Depot Full timeRestaurant Depot - Administrative Assistant / SecretaryWe are seeking a highly organized and detail-oriented Administrative Assistant / Secretary to join our team at Restaurant Depot. As a key member of our front office team, you will be responsible for providing exceptional customer service and administrative support to our staff and customers.Key...
-
Night Auditor
3 weeks ago
Hartford, Connecticut, United States Holiday Inn Hartford-Marshall Payroll Services Full timeJob Title: Night AuditorWe are seeking a detail-oriented and organized Night Auditor to join our team at Holiday Inn Hartford-Marshall Payroll Services. As a Night Auditor, you will be responsible for ensuring the accuracy of financial transactions, managing front desk activity, and providing exceptional customer service to our guests.Key...
-
Hartford, United States YWCA Hartford Region Full timeJob Type Part-time Description Looking to HIRE IMMEDIATELY Come work for a non-profit organization whose mission is to EMPOWER the lives of others YWCA Hartford Region is a nonprofit organization dedicated to eliminating racism, empowering women, and promoting peace, justice, freedom and dignity for all. Help make a difference and join our mission by...