NOC - Analyst / Slack ChatOps Support (3rd shift)
2 weeks ago
NOC - Analyst / Slack ChatOps Support (3rd shift)- You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers.- The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees.
JOB REQUIREMENTS (Education, Experience, Knowledge, Skills & Abilities)- Professional experience of 2-5+ years in IT Network / Data Center Operations as a Network Operations Infrastructure Analyst NOC Operator / Helpdesk Support / Technical Support Specialist...- Experience supporting hardware and/or software in a workplace environment.- Foundational Knowledge / experience working with the following: ServiceNow ticketing system, Confluence / JIRA, IP knowledge (subnetting and general IP concepts), Light Active Directory experience, Basic Security / Password reset troubleshooting.- Experience performing shiftwork in a large-scale, team-oriented, cross-organizational Network Operations Center environment (NOC).- Strong communication skills, with a knack for explaining technical concepts in simple terms to a non-technical audience using various modalities (e.g. phone, email, and chat).- A four-year college education emphasizing computer science, engineering, telecommunications, business administration, or a related technical discipline.- Minor certifications in core technologies are desirable.- Must be willing to work in-person at our service center office in Rancho Bernardo CA.-This position will requires working 3rd shift (3 pm - midnight on Fri / Sat / Sun / Mon / Tuesday)
PREFERRED QUALIFICATIONS:- Streaming knowledge for games using MS Teams or other applications- BigPanda / Event management systems experience- Splunk/ Datadog (Basic Knowledge)- API concepts and applications (Basic Knowledge)- ITIL experience (Incident Management / Problem Management / Change Management)- AWS knowledge / Kubernetes / or any other cloud technology- SDLC processes- Familiarity with open-source technologies- SQL (ability to write/run queries)- Perl / Scripting
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San Bernardino, United States Tentek Full timeNOC - Analyst / Slack ChatOps Support (3rd shift) - You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers. - The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees. JOB...
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San Bernardino, United States Tentek Full timeNOC - Analyst / Slack ChatOps Support (3rd shift) - You will provide Slack ChatOps support for technical processes and operations. Our User community will range from our Customer Service Reps to high-level technology engineers. - The successful candidate will provide Slack/ChatOps live support to Users across an organization of 10,000+ employees. JOB...
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