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Business Development Sales Coordinator

2 months ago

Shakopee, United States Apple Autos Group Full time

**Apple Autos is an 8-brand, 5-location automotive company founded on the belief that people come before profit. We believe** **our mission statement should go further than letters on the wall, every day it is an invitation to be lived out****. As we continue to grow, we are looking to add exceptional talent and leadership to our team.**

Apple Ford Shakopee is currently conducting interviews and will be accepting applications for Automotive Business Development Sales Coordinator . The Sales Coordinator communicates with customers, Sales Associates, Sales Managers, and Service persons to help encourage customers to visit our dealerships. The Sales Appointment Coordinator is often the FIRST contact with Apple Auto Group therefore must represent the dealership in a professional, friendly and helpful manner.

Responsibilities:

* Receive incoming internet leads, phone calls, and online chats from customers

* Respond appropriately and with the goal of setting an appointment for a visit

* Follow up with all customers who do not set an appointment initially to ensure the highest level of customer service

* Document all customer contact in the CRM tool

* Document all customers, appointments, shows on the BDC Smartsheet

* Assign leads and appointment to Sales Associates in accordance with the batting order

* Follow scripts for incoming phone calls

* Follow the process for outgoing emails and follow up

* Directing non-sales customers to the appropriate person/department

* Work with the other BDC Sales Appointment Coordinators to provide a seamless experience for our customers

* Answer phones with the best quality greeting

* Work with all stores to stay abreast of incentives and programs

* Handle customer concerns with integrity, poise and take or refer the complaining customer to the appropriate individual for resolution

* Use the many different technology tools effectively and efficiently

Qualifications:

* Must be a proficient typist

* Must be well spoken and be able to speak and write with proper grammar

* Proficiency with basic computer programs such as word, excel

* Proficient use of different web browser

* Sales or customer service experience

* A positive attitude and desire to succeed

* Ability to multi-task

* Cell phone usage from work station limited to work related communication

* Adhere to scheduled hours and report to work on time

* Follow processes and scripts

* Represent Apple Auto Group with the highest level of customer service and professionalism

We Offer:

* Medical, dental, vision, and flexible spending accounts

* 401k with a Company Matching contribution

* Vacation and holiday pay

* Paternity & Maternity Leave

* Advancement opportunities

* Professional and respectful work environment

**Machines/Equipment/software utilized:**

MS Office Suite, Manufacturer Websites, Phones, File Sharing

We are a high volume, customer satisfaction dealership with sound integrity.

**If you want to have fun and be part of a winning automotive team, apply today**

**Apply for Business Development Sales Coordinator**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 1/28/2022