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Patient Access Specialist-Neurosurgery

3 months ago


Billings, United States Billings Clinic Full time

Patient Access Specialist - Neurosurgery Billings Clinic, Billings, Montana You’ll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology, and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006. About Us Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Pre-Employment Requirements All new employees must complete several pre-employment requirements prior to starting. Essential Job Functions Supports and models behaviors consistent with Billings Clinic’s mission, vision, values, code of business conduct, and service expectations. Responsible for patients’ and guests' first impressions of Billings Clinic and clinical departments. Using best practices in customer service by greeting patients, identifying and entering accurate patient-specific information. Competently and courteously educates patients about various forms that may require their signature. Validates insurance(s) using IntelliSource and analyzes electronic responses. Coordinates with patients, internal and external providers, nursing staff to ensure Medicaid Passport authorizations are obtained and entered. Schedules and coordinates appointments in a manner that meets the patient’s needs. Provides in-person marketing for Billings Clinic’s patient portal. Initiates collection of copayments and deposits in accordance with each patient’s individual insurance or self-pay requirements. Posts all payments directly onto patients’ accounts within the revenue cycle system. May schedule ancillary services and instruct patients on specific preparations. Reviews and analyzes AccuReg edits and completes corrections. Performs other duties as assigned or needed to meet the needs of the department/organization. Minimum Qualifications Education High school diploma or equivalent. Some college or healthcare focused classes preferred such as medical terminology, medical office practices, etc. Experience Demonstrated excellence in customer service skills. One year customer service experience; healthcare preferred. Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. #J-18808-Ljbffr