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Customer Service Rep

1 month ago

Springfield, United States CoxHealth Full time

Summary Best in Class Work Environment

5x Modern Healthcare Best Places to work America’s Greatest Workplaces 2023 – Newsweek Greatest Workplace for Women 2023, 2024 – Newsweek Greatest Workplaces for Diversity 2024 – Newsweek Best Employers for New Grads 2023 – Forbes Best Employers by State – Missouri – 2023 – Forbes

Benefits

Robust, fully customizable benefits package including Medical/Vision/Dental and more

No cost eCare visits Employer-provided mental health services for employees and eligible family members

Retirement with employer match up to 5% Tuition discounts and reimbursement available for continuing your education Free and convenient parking Cafeteria, CoxHealth Fitness Center, and Child Care discounts Onsite delivery for CoxHealth Pharmacies and 1906 Employee Store

Job Summary

The Customer Service Rep is responsible for providing customer service support throughout the department by assisting callers and answering various billing questions. Follows up on patient accounts and forwards outstanding requests to the appropriate account representative or department. Processes customer payments via telephone and documents appropriately.

Job Requirements

Education

Required: High School Diploma or Equivalent

Experience

Preferred: Customer service experience

Skills

Excellent verbal and written communication skills Able to work independently and collaboratively in teams Proficient Computer skills and operate billing software Medical Terminology Ability to multi-task & have attention to detail Excellent typing skills including using the 10 key pad

Licensure/Certification/Registration

N/A

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