Insurance Customer Service Rep
3 weeks ago
- On The Job training
- Company Lunches
- Family Environment
- Unlimited Commission opportunity
- Bonus based on performance
- Dental insurance
- Training & development
- Vision insurance
Benefits/Perks
- Competitive hourly pay rate plus commission and/or bonuses
- Paid training
- Paid Time Off
We are a local agency. We have been serving our community for 24 years. Our agency fosters a strong team atmosphere. We have are focused on excellent customer service and strive to be the most trusted and most valued insurance agency.
No prior experience required, We are seeking motivated, hard working individuals, who want to grow with us.
Job Summary
The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.
Responsibilities
- Provides personalized, professional customer service experiences by building trust and developing strong customer relationships
- Responds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and procedures
- Drives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims process
- Processes change to existing accounts and policies
- Serves as a liaison on behalf of the customer between the agency and various business partners
- Assists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.
- Schedules appointments with existing or prospective customers for agency employees
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Solid knowledge and understanding of basic mathematical skills
- Must be willing to obtain a property and casualty producers license within 90 days of hire.
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