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Customer Service Rep.

2 months ago

Springfield, United States Staffing Plus Springfield Full time
Job DescriptionJob Description

Position Summary

Our busy warehousing company Customer Service Representative must be energetic and reliable.

This role works directly with the warehouse staff and customers to facilitate on-time receiving and

shipping activities. The CSR is also responsible for reviewing paperwork for accuracy, maintaining

active files for all warehouse and production paperwork, creating production reports, and compiling

data for invoicing.

PLEASE NOTE: THIS IS A DRUG FREE WORK ENVIRONMENT. AN UPDATED RESUME IS REQUIRED TO APPLY, NO EXCEPTIONS

Duties and Responsibilities:

Facilitates on-time shipping and receiving activities in the following ways:

  • Greets customers in a positive and professional manner.

  • Ensures all check-in and check-out processes are completed and meet process requirements.

  • Communicates with warehouse staff on assignments.

  • Assign doors to drivers.

  • Tracks activities and escalates as needed to ensure all time commitments are met.

  • Communicate with external customers regarding scheduling, load requirements and escalate issues that may impact on-time execution.

  • Daily entering of data and compiling/completing time-sensitive reports.

  • Check drivers in & out throughout day, print BOL’s and outbound details, using the Ball system as well as synapse.

  • Obtain shipper’s releases number, destination, and trailer number.

  • Engages with customers to increase customer survey participation, understand detractors that result in poor ratings, and takes active measures to improve customer service.

  • Creating and maintaining schedules for Glass/Can Loads.

  • Calling down trucks to assigned doors.

  • Inventory back up as needed.

• Provides additional administrative support in the following ways:

  • Manage phone calls and correspondence (e-mails, letters, packages etc.).

  • Assisting with inquiries and problem resolution.

  • Prepare production reports by collecting data and performing data entry tasks.

  • Compiles data required for weekly and monthly invoicing.

  • Filing paperwork and maintaining records accuracy.

  • Works closely with supervisors and management in assisting with other tasks as assigned.