Front Desk Associate
2 months ago
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Split Shift:
Sunday, Monday - 2:30 PM-11:00 PM
Friday, Saturday - 11:30 AM-8:00 PM
Split Shift:
Sunday, Monday - 9:00 AM-5:30 PM
Friday, Saturday - 7:00 AM-3:30 PM
Great Reasons to Join our Team
Amazing Benefits Package with Low Deductibles: Medical, Dental, and Vision Benefits*
Paid Time Off - up to 5.5 weeks
Free Costco Membership*
Discounted Meals; 40% off
403(b) Retirement & Company Match
Company Paid Training opportunities
ORCA Card Discount
Discounted On-Site Parking
Tuition Reimbursement/Scholarship Program - up to $24,000 per year including your dependents*
FREE Gym and Pool access for employees
Student Loan Assistance Program - up to $1,200 per year
Fun and Exciting Staff Events
*PTO, Benefit plan options, and rates may vary based on the number of hours worked and length of service.
Horizon House is more than a place to work. It is an opportunity to build a career in a dynamic community dedicated to wellbeing, life fulfillment, and purposeful living in a diverse community. We are looking for future team members who understand that new ideas are welcomed and meant to build and improve on old traditions. We care, we listen, and we value our employees and demonstrate this in everything we do. At Horizon House we foster meaningful work on a diverse team by using the power of an employee driven workplace to enhance wellbeing. Join our team and help make a difference in someone’s life every day.
A Front Desk Associate exemplifies Horizon House values in all interactions with residents, guests, visitors and staff. In addition to maintaining the smooth and efficient operation of the front desk reception area, the front desk associate is a strong collaborator who works closely with other departments, so each resident receives a quality experience at every interaction.
The Horizon House reception center is the heart of the community and associates are pleasant, knowledgeable and helpful in all interactions.
Summary:
The Front Desk Associate offers the first impression of Horizon House and provides excellent service to residents, guests, visitors, and staff utilizing a variety of communications mediums: in-person, on the phone, and via written communications. This position is responsible for delivering a stellar customer service and hospitality experience for our community.
Greets residents, staff, vendors, and guests warmly; Providing an outstanding level of customer service to foster a welcoming and inviting environment.
Assists with requests for information and services. Makes referrals to appropriate departments for specialized services.
Coordinates communication to the appropriate departments and residents utilizing the proper communication channels.
Supports residents by tracking packages, groceries, and other deliveries upon arrival, and follows protocols to ensure arrangements for delivery/pick-up are communicated to the recipient.
Answers incoming calls promptly and professionally, routing calls and taking accurate messages as necessary.
Responds, resolves and follows-up with resident or guest problems, complaints or concerns in an attentive and courteous manner, escalating issues to the appropriate department or manager when necessary.
Communicates professionally to meet the needs of the residents, guests, and Horizon House staff.
Maintains security by monitoring the main entrance, screening for authorization of community entry, monitoring logbook, and issuing visitor badges.
Maintains reception desk and reception common areas in a clean and tidy manner at all times.
Monitors Emergency Response System and fire panel and acts accordingly to alarms in accordance with facility policy.
Prepares Access Key Cards for resident lockouts, guest rooms, and employees and contract employees.
Responds to emergency situations according to the procedures outlined in the Horizon House Disaster Manual.
Communicates and works in concert with other Front Desk Associates to ensure that all areas of work are covered.
Ensures working knowledge of all processes, procedures, systems, and equipment at the reception center.
Stays informed about company policies, procedures and updates for individual and community knowledge.
Flexibility to work any shift and cover the reception desk, including evenings, weekends and/or holidays when needed.
Provides general administrative and clerical support.
High School Diploma, GED or equivalent.
One (1) year customer service experience with cash handling, accounting and/or telephone receptionist tasks.
Proficiency with Microsoft Office products including Word, PowerPoint, Excel, Outlook, Teams and comfort/familiarity with various web-based computer systems.
Effective communication is a core component of this role.
Ability to efficiently manage several tasks at one time and be accurate; Ability to provide exceptional customer service to residents, guests, staff and all others; Knowledge of administrative and clerical procedures and systems such as word processing, managing data and records, and other office procedures.
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