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Director of Services A
2 months ago
Location field must contain 'city, state' or a zip code to perform a radius search (e.g.,
Denver, CO
or
46122 ). City and state must be separated by a comma followed by a space (e.g.,
Houston, TX )
Marriott Vacations Worldwide
Director of Services A
Hilton Head Island ,
South Carolina
Apply Now
High school diploma or GED; 3years experiencein housekeeping or related professional area
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 3years experiencein housekeeping or related professional area
CORE WORK ACTIVITIES
Managing Housekeeping Operations and Budgets
Ensures compliance with all housekeeping policies, standards and procedures.
Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate.
Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.
Conducting Human Resources Activities
Uses all available on the job training tools to train new hires and provide follow-up training as necessary.
Establishes and maintains open, collaborative relationships with associates and ensures associates do the same with them.
Schedule associates to business demands and for tracks associate time and attendance.
Ensures associates understand expectations and parameters.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
Observes service behaviors of associates and provides feedback to individuals.
Ensures associate recognition is taking place on all shifts.
Solicits associate feedback, utilizes an “open door” policy, and reviews associate satisfaction results to identify and address associate problems or concerns.
Participates in associate progressive discipline procedures.
Review associate satisfaction results.
Participates in interviewing and hiring of team members with the appropriate skills.
Ensuring Exceptional Customer Service
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers associates to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture
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