Client Services Specialist/Tech Support-Direct Hire

3 weeks ago


Omaha, United States Cornerstone Staffing Full time

Overview Of The Customer Service Specialist-Technology SupportThe Customer Service Specialist provides 1st level support to agents and policy holders regarding login support, site navigation and technical support issues.Schedule for the Customer Service Specialist- Technology SupportM-F. Seeking individuals willing to work an 8-hour schedule in the time range of 7:00 AM to 7:00 PMFirst 12-weeks is onsite training with an 8:00 AM to 4:30 PM scheduleHybrid/WFH scheduling after trainingOutstanding training & team environmentMust live in or near OmahaCompensation & Benefits of the Customer Service Specialist-Technology Support$51,000+ DOESalaried position with O.T. opportunities available weekly, but not required?Full benefits401(k)Holiday & PTOTuition ReimbursementAdvancement opportunitiesDuties of the Customer Service Specialist- Technology Support**60-70% phone work so must be comfortable being on the phones**Respond to calls and emails from policy holders (all businesses) needing support on all technology items (largest % of the job). Will partner with Tier II Specialists & management to resolve issuesReports errors in the software products and tests products as needed to fix outstanding problemsMay also participate in testing and updating software & computer applications as necessaryAssist with underwriting support needs related to new lines & renewals of commercial auto & property insurance.Assist agents with online tools during the application submission process as neededMay assist with training of new Client Services Specialists as neededRequirements for the Customer Service Specialist- Technology SupportBachelor's degreeExcellent oral and written communication & customer service with all levels of the organization and with agentsMust be able to organize time and resources and handle multiple high priorities Must be able to work independently and, in a team, settingAccuracy and strong detail-orientation skills are requiredBasic math skillsMS Office ProficiencyMust also be comfortable doing math on the fly as they will have to give premium breakdowns while on calls#J-18808-Ljbffr

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