Community Support Specialist

3 weeks ago

Omaha, United States Lutheran Family Services of Nebraska Full time

Community Support Specialist

Omaha Behavioral Health Job Type Full-time Description **Job Purpose**

* Provide overall case management services. The program serves individuals residing in a specified Nebraska Department of Health and Human Services (HHS) Region, who are 19 or older, and who are or who have a history of severe mental health disorder affecting their basic functioning. Mental health providers, hospitals, and Regional Centers will refer individuals to this program. Estimated length of service per client is two years (Region V).

**Essential Job Duties**

*Service Delivery:*

* Develop an Integrated Treatment Team Plan (ITTP) and facilitate implementation of the Individual Program Goals. Including but not limited to: Community Living Skills, Daily Living Skills, Interpersonal Skills, Vocational/Educational Skills, Medication Management, Physical Health Care, Mental Health Services, Substance Abuse Services, Resource Acquisition, Psychiatric Emergency/Relapse ,and any other consumer needs not addressed in one of the above areas. (Primary duty 75%) Develop discharge plan with the client.

* Conduct needs assessment in clients place of residence.

* Arrange for and physically transport clients as needed to facilitate the above plan.

* Develop crisis response for each client, assess and respond to crisis situations, as well as developing plans of actions with the client.

* Monitor client progress in the services received and facilitate updating the individual service goals.

* Coordinate all treatment activities with services provided to the client by other resources.

* Advocate for the client with other service providers.

* Maintain a caseload while meeting program billing requirements monthly.

*Record Keeping:*

* Record every service or interaction staff provide on behalf of Community Support clients in the Credible electronic health record within 24 hours.

*Community Relations:*

* Maintain active involvement and positive working relationships with community organizations as established with supervisor.

*Professional Growth and Development:*

* Participate in regular supervision sessions for the purpose of reviewing cases, discussing treatment strategy, and monitoring client progress.

*Professionalism and Confidentiality:*

* Keep all client names, information, and other organization business confidential.

* Guard client confidentiality in waiting areas, during phone contact, and in handling of records.

* Ensure that all office and record security procedures are followed.

*Interpersonal Relationships:*

* Maintain a positive respectful demeanor in all contacts with staff and the public.

* Seek needed guidance in handling difficult client situations and establishing priorities for the job.

* Work to build positive productive relationships with other staff.

*Other:*

* Duties as assigned.

Requirements

* Bachelors Degree in Social Work, Human Services, Sociology, Psychology, Education, or related areas required.

* Two years demonstrable knowledge, familiarity, and/or experience in provision of community-based rehabilitation services.

* Demonstrated decision making skills and competencies to work with adult people with mental illness.

* Familiarity with psychotropic medications and their side effects.

* Experience in problem-solving and using discretion in crisis mediation situations. Knowledge or ability to acquire knowledge of the sociological, behavioral, and cultural factors influencing the behavior and attitudes of adults with severe emotional disorders and their families.

* Knowledge of the functions and services of the community organizations and related human services.

* Ability to communicate and effectively coordinate services, assign tasks, and maintain records of services provided in a timely manner.

* High level of organizational skills, communication, and interpersonal skills; and attention to detail required. Follow up and follow through required.

* Valid vehicle operator license, proof of liability insurance, and ability to drive for organization.

* Commitment to the mission of Lutheran Family Services.

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