Client Operations Support Rep IV

2 weeks ago


Omaha, United States ASK Staffing Full time
  • Job Position Details
    Contingent Type Default Buyer Reference Job Code Client Operations Support Rep IV (40000138) Legal Entity Orig Fiserv Site Omaha - 7305 Pacific St (1131) Location Omaha - 7305 Pacific St (1131)
    Work Location:

    7305 Pacific Street
    Omaha
    Nebraska
    USA
    68114
    Business Unit Orig Fiserv Category Professional Labor Type Business Professional Positions Requested 1 Respond by Date 09/11/2023 Travel Time 0.000 % Time Sheet Type Standard Time Sheet Frequency Weekly Hours per Day 8 Hours per Week 40 Total Hours 1,280.00 Estimated Additional Spend 0.000 % Estimated Expenses 0.000 % Flat Adjustments 0.00
    Description:

    Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. Follows up with clients to ensure that they are satisfied with the company product or service

    What does a great Client Service Analyst II do?

    In this position, you will work in a dynamic, professional, client service-oriented environment with financial institution clients. You will provide day-to-day support answering questions and addressing complex issues. You will work directly with customers and have an opportunity to troubleshoot software application issues products. You will have frequent contact with external customers, vendors, and internal team members. You will support a moderate call volume and will have an opportunity to ensure a customer experience and technical support success.

    Basic Qualifications for Consideration:
    Answer incoming client inquiries, primarily phone calls At least 85% of time on average.
    Under general supervision, troubleshoot, diagnose and resolve moderately complex functional technical and/or operational problems.
    Works primarily within direct Client Services team. Interacts and works in partnership with other provided contacts.
    Effectively organize and present information to Subject Matter Experts.
    Utilize the tools and systems provided to complete assigned responsibilities.
    Attain an advanced knowledge of all products within a designated domain.
    Understanding of technical troubleshooting approaches, tools and techniques, and ability to anticipate, recognize, and resolve technical (hardware, software, application or operational) problems.
    The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

    Preferred Skills, Experience, and Education:
    High School Diploma AND
    Min of 2 years of equivalent combination of education and experience
    Knowledge, Skills & Abilities (L1)
    Client Focus: Demonstrate ability to work independently to resolve a majority of client inquiries and manage engagements to provide a positive client experience. Customer-oriented approach to handing client calls/cases.
    Communication Skills: Proficient written and verbal communication skills. Proficient interpersonal skills with internal and external stakeholders.
    Result Orientation: Ability to organize and plan out time between various activities. Executes more than one activity or task simultaneously and delivers on performance targets/expectations.
    Leadership: Ability to influence clients effectively while troubleshooting.
    Industry Knowledge: Basic understanding of the banking/financial services industry.
    Technical Knowledge: Ability to use summarization and simplification techniques to explain technical concepts in simple, clear language appropriate to the audience; Ability to monitor, measure, and optimize individual and combined utilization of application, hardware, software and telecommunications components to meet customer requirements.

    Account Manager

    Nicholas Johnson

    Alternate Job Title

    Client Service Analyst II

    Contract Type

    Contract

    Work Onsite

    Onsite


  • Omaha, United States Intercontinental Exchange, Inc.(ICE) Full time

    Overview Job Purpose The Industry Client Support Specialist II acts as an Industry specialist relevant to the use and application of Ice Mortgage Technology products and services. The Industry Technical Support Agent delivers complete resolutions, in a timely manner, and consistently, to address clients' questions and concerns with the user interface,...

  • Service Sales Rep.

    3 days ago


    Omaha, United States Experis Full time

    Title: Service Sales Rep. Location: 4829 S 115th St, Omaha, NE Full time position $55K to $65K P.A The Life Safety Preventive Service Sales Executive role is critical to the overall growth and profitability of the business! The chosen candidate will promote and sell service agreements (Preventative Maintenance Agreements) for commercial building systems...

  • Service Sales Rep.

    16 hours ago


    Omaha, United States Experis Full time

    Title: Service Sales Rep. Location: 4829 S 115th St, Omaha, NE Full time position $55K to $65K P.A The Life Safety Preventive Service Sales Executive role is critical to the overall growth and profitability of the business! The chosen candidate will promote and sell service agreements (Preventative Maintenance Agreements) for commercial building...


  • Omaha, United States Hueman PE Talent Solutions Full time

    Job DescriptionJob DescriptionPoint C is hiring a Director of Client Services/Market Leader to join their team on a full-time basis in Omaha, NE. This position is a Hybrid opportunity. ​​​​​​TITLE: Director of Client Services, Market Leader – Great PlainsWorking collaboratively with the Point C CEO and VP of Client Services, the Market Leader...


  • Omaha, United States Ask Staffing Full time

    Omaha, BH What does a great Programmer Analyst do? Develop solutions to support functions & meet project objectives, client requirements, and company goals. Communicate with clients, business & IT on design strategies and collaboration throughout life cycle. Adhere to standards & consults with Sr. managers on solutions. Responsible for assigning resources &...

  • Programmer Analyst IV

    2 weeks ago


    Omaha, United States Ask Staffing Full time

    Omaha, BH What does a great Programmer Analyst do? Develop solutions to support functions & meet project objectives, client requirements, and company goals. Communicate with clients, business & IT on design strategies and collaboration throughout life cycle. Adhere to standards & consults with Sr. managers on solutions. Responsible for assigning resources &...

  • Support Executive

    1 week ago


    Omaha, United States TATA Consulting Services (USA) Full time

    4+ years' desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as...

  • Support Executive

    1 week ago


    Omaha, United States Tata Consultancy Service Limited Full time

    4+ years desktop engineering experience, Proven ability to offer high level desktop support in an enterprise environment, Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction with Clients, Good documentation skills, Good Language and Communications Skills, Problem-Solving, Relevant Certifications a plus with such as...

  • Client Biller

    7 days ago


    Omaha, United States Interpublic Group Full time

    BROAD FUNCTION: The position is primarily responsible for ensuring accurate and timely performance of client media billing. It also is essential in ensuring customer requirements are met while providing analytical support to the client accounting team. ESSENTIAL FUNCTIONS: * Responsible for accurate and timely client media billing * Maintain and update...


  • Omaha, Nebraska, United States CommonSpirit Health Full time

    Overview: The Insurance Follow Up Rep is responsible for corresponding with both commercial and government health insurance payers to address and resolve outstanding insurance balances and non-coding denials in accordance with established standards, guidelines and requirements.  An incumbent conducts follow-up process activities through phone calls, online...


  • Omaha, United States Ask Staffing Full time

    What does a Successful Data Conversion Analyst do at Fiserv? The Card Issuing Data Conversion Analysts are part of a team who works directly with new clients to convert their existing credit card portfolios onto Fiserv processing platforms. The team is comprised of project managers, data analysts, and conversion programmers who perform the initial review of...


  • Omaha, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...


  • Omaha, United States Employee Navigator Full time

    About Employee Navigator Employee Navigator is a rapidly growing and highly profitable $100M ARR SaaS insurance & HR technology company that works with the nation's leading insurance carriers, payroll companies & insurance brokers. Our products are designed to make it easier for our customers to manage the complexity of employee benefits & HR including...


  • Omaha, United States Harrison Financial Services Full time

    Job DescriptionJob DescriptionSalary: Job Summary The Client Relations Coordinator plays a vital role in providing exceptional service and support to our clients. The primary responsibility of this role is to ensure efficient communication between our clients and our team and facilitate the scheduling of client meetings. General ResponsibilitiesClient...


  • Omaha, United States Harrison Financial Services Full time

    Job DescriptionJob DescriptionSalary: Job Summary The Client Relations Coordinator plays a vital role in providing exceptional service and support to our clients. The primary responsibility of this role is to ensure efficient communication between our clients and our team and facilitate the scheduling of client meetings. General ResponsibilitiesClient...


  • Omaha, United States Skillwork Full time

    Skillwork is a rapidly growing organization looking to build our highly valued team who strives to bring respect back to the skilled trades. Skillwork's purpose is to impact lives by providing great skilled workers to outstanding companies. We want to share our culture, opportunities to grow, and commitment to giving back to the community with YOU! Variety...

  • Insurance Sales Rep

    3 weeks ago


    Omaha, United States Ian McShane Farm Bureau Insurance Full time

    Job DescriptionJob DescriptionOur agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity. Great earnings with future long term career advancement available. As an Insurance Sales Representative you will make calls and follow up with referrals to generate appointments and market a wide range of...


  • Omaha, United States Ask Staffing Full time

    About the team: Data Commerce Solutions is a new business unit setup to unlock the value of Fiservs differentiated data, build credit, marketing, and fraud products to serve our clients and customers better. The lack of latency, real time big data offer unlimited opportunity to bring together disparate data, format, cleanse, standardize, link and repose for...


  • Omaha, United States Client Growth Resources, Inc Full time

    Job DescriptionJob DescriptionPosition: CNC Machinist ProgrammerJob DescriptionAre you a detail-oriented professional with a passion for precision machining? We are seeking a seasoned CNC Machinist Programmer to join our dynamic team. This is a rewarding opportunity to work with state-of-the-art machinery in a team-focused environment that values...


  • Omaha, United States ALFF CONSTRUCTION LLC Full time

    Job Description Job Description Description: FLSA Status: Exempt General Position Summary The Senior Director of Operations (DO) is charged with professional level work in the management and administration of AlffCo’s operations. You will drive innovation and strategic solutions by providing value propositions including developing business plans to support...