Customer Services Representative

2 weeks ago

Winona, United States Watlow Full time

Working at Watlow

Are you looking for an opportunity to make a great living and be part of a thriving cross functional community? Watlow is a global technology and manufacturing leader who provides world class engineering expertise through innovative thermal products and systems, enabling our customers to thrive. We are making a positive impact every day as our solutions enrich the lives of people everywhere. We have been providing breakthrough thermal solutions for nearly a century. Our corporate values guide us uncompromisingly to always do the right thing, continually learn and improve, respect everyone and lead with service and humility.

Overview of Role

As the Customer Service Representative at our Winona, MN location, you will provide support to customer's inquiries regarding Watlow products and/ or services by modeling behaviors, principles and values that are the Watlow culture.

Key Responsibilities

  • Provide customer service:
  • Generate orders, create standard quotes, credits to bills/orders, etc. (example: provides phone and email service)
  • Investigate and resolve a variety of problems.
  • Maintain as needed customer's website for correspondence and confirm, changes or cancel the orders.
  • Answer on received inquiries and complaints regarding Watlow products and/or services.
  • Track shipments, orders, reworks, etc.
  • Collaborate with other internal departments to meet customer needs.
  • Works under the general direction of trainer and management, while learning and mastering the work

Required Qualifications

  • High School graduate/GED
  • Preferred Two- year degree or previous Customer Service Experience (1-5 years)

Additional Success Factors

  • Strong verbal communication skills

Creates a positive and enthusiastic team environment

Benefits: The Watlow Total Compensation Plan

The health, well-being and financial stability of you and your family is a high priority to us. The Watlow Total Rewards Plan includes competitive compensation and a full range of life and career enhancing benefits:

  • Annual Achievement Award
  • 401(k) plan that includes a company match on your contribution and an annual company contribution that is tied to company performance
  • Onsite wellness clinic
  • Wellness incentives
  • Employee Personal Assistance Program
  • Dental, medical, vision and short-term and long-term disability insurance
  • Paid holidays, personal time, and vacation
  • Parental leave
  • Tuition reimbursement

Diversity & Inclusion

We proactively embrace diversity in all its dimensions across our company and cultivate a culture of inclusion and forward thinking that respects and reflects each team member's individual strengths, views, and experiences. Watlow takes pride in being an inclusive equal opportunity employer and considers for employment qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please let us know confidentially if you need or require any special accommodations to participate in our recruiting process by emailing us at accommodations@Watlow.com.

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