Customer Service Liaison for Automotive Services

6 days ago


Winona, Minnesota, United States Dahl Automotive Full time

We offer a competitive salary of $45,000 per year, commensurate with experience, as a Customer Service Liaison for Automotive Services at Dahl Automotive in Winona, MN.

Company Overview

Dahl Automotive is a well-established business with a legacy spanning over 100 years. Our team values its members above all else and takes pride in providing a supportive and challenging work environment.

Job Description

This role involves providing exceptional customer service and administrative support to our service team in Winona, MN. As a Customer Service Liaison, you will be responsible for scheduling service appointments, following up with guests, and assisting Service Advisors and the Service Manager with various tasks.

You will work alongside the Service Advisors to gain knowledge and understanding of their role, enabling you to smoothly transition into the Service Advisor position in the future. Our comprehensive training program will equip you with the skills and expertise needed to succeed in this role.

This is a Monday-Friday position, offering a stable and predictable work schedule.

Responsibilities
  • Manage guest calls and establish follow-ups for service appointments.
  • Coordinate the scheduling of service appointments.
  • Provide a warm welcome to service guests as they arrive for their appointments.
  • Follow up with guests who fail to show up for their appointments and keep them informed about their vehicle's service status.
  • Communicate effectively with guests and advisors to address their needs.
  • Transport vehicles to and from the service lane, service stalls, and parking lot as required.
  • Support advisors and the service manager with service and administrative-related duties.
  • Utilize our online system daily.
Qualifications
  • At least one previous role with customer service experience.
  • Excellent teamwork and collaborative attitude with a willingness to improve.
  • Prompt and courteous demeanor.
  • Positive and hardworking personality.
  • Strong computer skills.
  • Ability to stay focused and work independently.
  • Valid driver's license and clean driving history.
Benefits

As a valued member of the Dahl Auto team, you will be eligible for a comprehensive package of benefits, including paid time off, medical, dental, vision, 401(k) with automatic 3% company contribution, life insurance, disability insurance, accident insurance, discounts on vehicles and services, and much more.

Equal Opportunity Employer

Dahl Automotive is an equal opportunity employer and prohibits discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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