Customer Service Representative

4 months ago

Winona, United States RTP Company Full time
Description

This position is responsible for providing exceptional service to RTP Company's customers as the first point of contact. Responsibilities include answering questions, addressing inquiries, accurately processing orders, communicating with internal and external customers, and providing solutions.

A comprehensive training period covers order processing, product information, customer profiles, computer system processes, and providing staff coverage. Subsequent responsibilities include assignment of a specific customer base and/or sales territory support.

**Not eligible for work sponsorship

ESPONSIBILITIES

Responsibilities
  • Respond to pricing and product inquiries, order status, tracking inquiries, and order cancellations via phone, email, or system.
  • Open and maintain accurate customer account records.
  • Accurately process customer orders
    • Serve as customer liaison with appropriate internal departments to ensure customer inquiries are addressed.
  • Communicate information to internal and external customers.
    • Manage escalations with professionalism and tact, ensuring that all options are explored to satisfy the needs of the customer.
  • Identify root cause of inquiries by asking probing questions to determine the best solution.
  • Handle account and billing questions with effective investigation and resolution.
  • Collaborate with logistics and manufacturing along with business systems to manage accounts.
  • Work in partnership with a specified group of Sales Engineers to support their customers and the sales goals of each Sales Engineer
  • Other duties/responsibilities as assigned, or apparent.
Requirements

Skills and Abilities
  • Must have the ability to provide exceptional customer service in an office environment, communicate effectively and demonstrate courtesy, tact, and confidentiality when dealing with customers (internal and external).
  • Must be multi-task oriented.
  • Must be self-directed and have ability to work independently as well as part of a team.
  • Must be able to use independent judgment and discretion.
  • Must be well organized with a strong attention to detail.
  • Must have strong problem solving and problem resolution skills.
  • Must be proficient with a computer and using email and internet portals.
  • Must have excellent written and verbal communication skills.
  • Attendance is an essential function of the job.
  • Must be able to read, write, and speak English.
EDUCATION and EXPERIENCE
  • High School diploma or equivalent required
  • Minimum of 2 years in customer support experience or related field required
  • Minimum of 1 year data entry/ order entry experience required.
  • Prior office experience preferred.
  • Prior plastics manufacturing customer service experience a plus.
  • Knowledge of SAP a plus.
Physical Requirements and Working Conditions

CONTACTS: Internal - Frequently (34 - 66%) External - Frequently (34 - 66%)

Regularly
  • Communicate via phone, email, in person to coordinate daily transactions.
  • Required to sit for prolonged periods of time.
  • Operate a computer and other office machinery such as copy machine, and printer.
  • Required to talk and hear to coordinate day-to-day phone and in person transactions.
Frequently
  • Walk and use stairs to maneuver throughout the buildings.
Occasionally
  • Lift and/or move up to 20 lbs.

Standard office environment. The noise level is usually low, due to office equipment.

  • Customer Service Representative

    5 days ago

    Winona, United States U-Haul Full time

    Location: 405 Cottonwood Dr, Winona, Minnesota 55987 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative

    7 days ago

    Winona, Mississippi, United States H&R Block Full time

    About the Role: As a Customer Service Representative at H&R Block, you will be responsible for delivering exceptional client experiences. You will answer phones and greet clients in a personalized, friendly, and inviting manner.Responsibilities:Answering phone calls and responding to client inquiriesMaintaining a clean and organized office...

  • Customer Service Representative

    7 days ago

    Winona, Minnesota, United States Walgreens Full time

    At Walgreens, we offer a competitive salary of $45,000 - $55,000 per year. As a Customer Service Associate, you'll play a vital role in delivering exceptional customer experiences. Key responsibilities include:Providing customers with courteous, fair, friendly, and efficient checkout serviceRegistering sales on assigned cash registerRecommending items for...

  • Customer Service Ambassador

    3 days ago

    Winona, Mississippi, United States Family Dollar Full time

    At Family Dollar, we are committed to providing exceptional service to our customers. As a Customer Service Representative, you will be responsible for creating a welcoming and inclusive environment that meets the needs of our diverse customer base. Key responsibilities include:Providing assistance with merchandise selectionCompleting cash register...

  • Account Services Representative

    1 day ago

    Winona, Minnesota, United States Merchants Bank Full time

    Company OverviewMerchants Bank is a leading financial institution in Winona, providing excellent banking services to its customers. We are seeking an experienced Account Services Representative to join our team.

  • Customer Service Associate

    1 week ago

    Winona, Texas, United States Family Dollar Full time

    We are seeking a highly skilled and motivated individual to fill the role of Customer Service Associate at Family Dollar.About UsFamily Dollar is a leading retailer offering everyday low prices on a wide range of products. Our commitment to providing exceptional customer service and quality products has made us a trusted destination for millions of customers...

  • Cashier and Customer Service Representative

    1 week ago

    Winona, Mississippi, United States Family Dollar Full time

    At FAMILY DOLLAR, we are passionate about providing our customers with an exceptional shopping experience. As a Retail Support Associate at our Applegate Street store, you will play a key role in achieving this goal.About the RoleThis is a dynamic opportunity that requires someone who is enthusiastic, motivated, and able to work well under pressure. Your...

  • Customer Service Representative

    3 days ago

    Winona Lake, Indiana, United States Polly Management LLC Full time

    At Polly Management LLC, we're passionate about delivering exceptional guest experiences in our restaurants across Indiana and Michigan. As a Crew member, you'll play a vital role in creating a welcoming atmosphere for our customers.Job SummaryThis is a fantastic opportunity to work in a fast-paced environment with a positive culture. You'll have the chance...

  • Financial Services Representative

    3 weeks ago

    Winona, Minnesota, United States Altra Federal Credit Union Full time

    Are you passionate about delivering exceptional customer service and making a positive impact in people's financial lives? Altra Federal Credit Union is seeking a Part-time Member Service Representative I to join our team.About the RoleThis part-time role will be approximately 15-29 hours per week, Monday through Friday, between 8:00 a.m. and 5:00 p.m., and...

  • Full-time Customer Service Representative

    1 day ago

    Winona, Minnesota, United States Merchants Bank Full time

    Job Title: Credit Card Account SpecialistWe are seeking a skilled and detail-oriented individual to join our team as a Credit Card Account Specialist. In this role, you will be responsible for assisting existing and potential credit card customers with their inquiries and concerns.As a Credit Card Account Specialist, you will review credit card applications,...

  • Customer Service Associate

    3 weeks ago

    Winona, Mississippi, United States Family Dollar Full time

    At Family Dollar, we're committed to providing exceptional customer service. As a Customer Service Associate, you will be responsible for ensuring our customers receive the best possible shopping experience.About the RoleThis is a fantastic opportunity to join our team and make a real difference in the lives of our customers. You'll be working in a...

  • Customer - Food Service

    8 months ago

    Winona, United States Kwik Trip Full time

    Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/ Guest Service coworkers give the best customer and food service experience in clean, state of the art facilities. Requirements: - Food Service, Customer, Retail, Food

  • Customer Service Ambassador

    3 weeks ago

    Winona, Minnesota, United States Wal-Mart Stores, Inc. Full time

    Job Summary:We are seeking a highly skilled and customer-focused Cashier & Front End Services professional to join our team at Wal-Mart Stores, Inc.Duties and Responsibilities:Customer Service: Provide exceptional customer service by greeting, thanking, and smiling at customers.Front End Operations: Operate cash registers, bag items, and maintain a clean and...

  • Customer Service Ambassador

    3 days ago

    Winona, Mississippi, United States Family Dollar Full time

    Job Summary">We are seeking a highly skilled and customer-focused Cashier to join our team at Family Dollar. As a key member of our store staff, you will be responsible for delivering exceptional customer service, processing transactions with accuracy, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Team Lead

    1 day ago

    Winona, Minnesota, United States Merchants Bank Full time

    Job Title: Customer Service Team LeadAt Merchants Bank, we are seeking a highly motivated and experienced professional to join our team as a Customer Service Team Lead. As a key member of our team, you will be responsible for leading and supervising a team of Tellers, ensuring excellent customer service and relationship building efforts.About the Job:This is...

  • Customer Service Associate

    3 weeks ago

    Winona, Mississippi, United States Waffle House Full time

    **Why Join Our Team?**We offer a unique opportunity to join a dynamic and fast-paced industry, where no two days are ever the same. As a Server/Wait Staff at Waffle House, you will have the chance to:Develop valuable customer service and communication skillsWork in a supportive and collaborative team environmentEnjoy flexible scheduling and opportunities for...

  • Customer Service Coordinator

    3 days ago

    Winona, Mississippi, United States H&R Block Full time

    About H&R BlockH&R Block is a leading provider of tax preparation and financial services. Our team members play a critical role in delivering exceptional client experiences.Job Summary:We are seeking a highly organized and customer-focused individual to join our team as a Receptionist. In this role, you will be responsible for providing exceptional client...

  • Customer Service Associate

    3 weeks ago

    Winona, Minnesota, United States Walmart Full time

    Job ResponsibilitiesReview customer orders, locate and select merchandise on the sales floorEnsure customer orders are filled accuratelySmile, greet, and thank customers with a positive attitudeDispense customer orders quickly and accurately in varying weather conditions

  • Customer Service Representative

    1 day ago

    Winona Lake, Indiana, United States Polly Management LLC Full time

    Polly Management LLC is committed to building a positive team culture that values diversity, inclusion, and employee development. As a Crew member on our DQ team, you will have the opportunity to grow your skills, advance your career, and make a real difference in the lives of our guests.What We OfferWe offer a comprehensive benefits package,...

  • Customer Service Representative

    1 day ago

    Winona Lake, Indiana, United States Polly Management LLC Full time

    About UsPolly Management LLC is a reputable restaurant operator with a strong presence in Indiana and Michigan.We pride ourselves on creating a welcoming atmosphere where our employees feel like family. As a member of our team, you'll enjoy working in a fast-paced environment with opportunities to develop new skills.Our Benefits Package:A competitive hourly...