IT Support Specialist I

4 weeks ago


Lawrenceville, United States CareerBuilder Full time

Job Details

LevelExperienced

Job LocationLawrenceville, GA - Lawrenceville, GA

Position TypeFull Time

Job CategoryInformation Technology

Description

Position Summary:

Responsible for answering and replying to helpdesk inquiries. Responsible for providing technical assistance and support related to computer systems, hardware, or software. The Helpdesk is the first level of support and response for clients. Adheres to policies and procedures. Maintains confidentiality of company records. After acclimation this will be a hybrid position with 2 remote days and 3 days in our Lawrenceville GA office.

Essential/Primary Job Functions:Provide first level technical assistance and support for incoming queries and issues related to computer systems, software, and hardwareDocument all calls in our HelpDesk ticketing systemAbility to identify and organize tickets according to priority and forward tickets to engineers and techniciansPrepare computer equipment with required items and software for operationInstall, modify, and repair computer hardware, software and peripherals for usersAssist second level support when necessaryPreferred Job Requirements for Essential/Primary Job Functions:

Outstanding customer service and communication skills (verbal & written)Basic PC Hardware knowledgeProficient with Microsoft Office productsProficient with Windows 10Good troubleshooting and diagnostic abilities with hardware and software issuesBasic Microsoft Active Directory administration knowledgeBasic M365 knowledgeAbility to multi-taskWilling and eager to learn and advanceEducation/Work Experience:Associates degree in computer science preferred or equivalent experienceCustomer service experienceExperience troubleshooting PCs, laptops, mobile devices and printers

Capital City Home Loans is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, gender, color, religion, national origin, age, disability, veteran status, genetic data, marital status, sexual orientation or other legally protected status.
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