VOIP Technician

3 weeks ago


Lawrenceville, United States JW Affinity IT Full time
Job DescriptionJob Description

We are looking for a VOIP Technician to join our team.

Position Overview:

The client’s DoITS is seeking VOIP Technician to join the Information Technology Team supporting and assisting teams such as NOC and Radio Team. These on-site position with potential on-call.

Key Responsibilities:

  • Provides technical support to County employees using various telecommunications and network systems.
  • Provides technical support to County employees using Cisco VoIP end points.
  • Coordinating with vendors and customers for VoIP phone installations or service break fix.
  • Designs, configures, tests, implements, inventory and maintains a variety of hardware, software, peripheral devices, and systems.
  • Monitors and ensures systems meet business and performance needs.
  • Technical implementation of telecommunications and network infrastructures.
  • Troubleshoot technical problems with the critical systems, servers and equipment within a 24/7/365 Data Center environment, handling the more complex and critical problems.
  • Responds to system emergencies as required.
  • Performs other duties of a similar nature or level.

Qualifications:

  • 6 months or more of professional level analyst and systems experience in a large-scale Information Technology environment.
  • Minimum of 6 months or more experience working with hardware Inventory, Cisco Phones, Webex Systems, Zoom, Google meeting Apps.
  • Proficiency in TDM telephone switches, VoIP, Call Manager, or VTC systems
  • Ability to perform troubleshooting, configuration, and restoration of services across multiple platforms.
  • General understanding of IP and transport network topologies

Preferred Experience:

  • Experience working in a Cisco network/Telecomm Environment preferred.
  • Experience working with Cisco, Avaya, Siemens, and/or Rolm systems a plus Telecommunications systems administration principles.
  • Provide customer support for VoIP systems such as Cisco IP Phone end points.
  • Repair and perform preventative maintenance on systems.
  • Perform network and telecommunications system incident investigation.
  • Maintain, troubleshoot, document and repair network devices to include phone systems, call managers, network infrastructure and trunk circuits.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, with matching)
  • Life Insurance Plan
  • PTO
  • Short Term & Long-Term Disability
  • Internet & Phone Allowance (for applicable roles)
  • Wellness Resources (EAP)
  • Pet Insurance
  • Work-Life balance
  • Flexible Hours
  • Full-Time Permanent Positions

JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. ​JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.

 

Company DescriptionFounded in 2014 by Justina Casias and William Gainey, JW provides
comprehensive service offerings while ensuring IT fundamentals are in
place for day to day IT Operations We take the time to learn about our
clients to develop, implement, and monitor the projects to which we are
contracted With employees currently across the US in 17 states, JW can
provide services nationwide.Company DescriptionFounded in 2014 by Justina Casias and William Gainey, JW provides\r
comprehensive service offerings while ensuring IT fundamentals are in\r
place for day to day IT Operations We take the time to learn about our\r
clients to develop, implement, and monitor the projects to which we are\r
contracted With employees currently across the US in 17 states, JW can\r
provide services nationwide.
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