Customer Service Representative

2 weeks ago

Knoxville, United States PILOT Full time
Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Are you a master at customer service? Do you love to solve problems and make things happen? Do you enjoy administrative work and supporting your team members? This is the position for you

What you will do:

1. Complete all administrative activities connected with customer account set-up and maintenance

2. Respond to customer inquiries including pricing of products and services, delivery requests and issue resolution

3. Build relationships with customers and promote PSS products and services to grow sales and increase the volume of customers' purchases

4. Facilitate warranty claims with both customers and vendors

5. Communicate with the PSS sales and management teams to make leadership aware of customer concerns and issues

6. Complete PSS warehouse activities (e.g., package and ship orders, receive and inspect inventory, products) as necessary to support timely delivery of goods

7. Model behaviors that support the company's common purpose; ensure guests and team members are supported at the highest level

8. Ensure all activities are in compliance with rules, regulations, policies, and procedures

Qualifications

What you will have:
  • High school diploma or equivalent certificate required
  • Bachelor's degree in business or related field preferred
  • Minimum one year's industry work experience required; two years' work experience preferred
  • Intermediate Microsoft Office skills
  • Basic CRM skills
  • Strong written and verbal communication skills
  • Excellent customer service skills and ability to handle difficult issues
  • Strong organizational skills and attention to detail
  • Ability to work as part of a team and problem-solve
  • Ability to adapt to change including a willingness to take on new tasks and technology
  • Travel required less than 5%
  • General office work requiring sitting or standing for long periods of time
  • Able to lift and move up to 75 lbs.
  • Able to bend, stoop and reach
  • Exposure to various weather conditions, temperatures and noises
Additional Information
  • Weekly pay
  • Medical, dental, vision, life
  • 401K match
  • Company paid holidays/PTO

  • Customer Service Representative

    4 days ago

    Knoxville, United States Luttrell Staffing Group Full time

    Luttrell Staffing Group is currently hiring Customer Service Representative positions in Knoxville, TN. Details for Customer Service Representative position: - $16 / Hour - Full-Time | Temp-to-Hire - Zero Fees - you'll never be charged for any screen Customer Service, Customer Service Representative, Representative, Staffing, Retail

  • Customer Service Representative

    1 month ago

    Knoxville, Tennessee, United States FastSigns Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and motivated Customer Service Representative to join our team at FASTSIGNS. As a Customer Service Representative, you will be the initial point of contact for current and prospective customers, providing exceptional service and support to ensure their needs are met.Key...

  • Customer Service Representative

    2 weeks ago

    Knoxville, United States Pilot Travel Centers LLC Full time

    Company Description. Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a to Customer Service Representative, Customer Service, Representative, Operations, Skills, Support

  • Customer Service Representative

    4 weeks ago

    Knoxville, United States Circle K Full time

    As a Customer Service Representative at Circle K you'll provide exceptional customer service and resolve issues promptly. Key responsibilities include operating a cash register, managing the fuel console and performing regular safety checks to ensure a clean and safe environment.Key Responsibilities:Provide prompt and courteous customer serviceRing up sales...

  • Customer Service Representative

    7 days ago

    Knoxville, United States IGT Solutions Full time

    Hi,We came across with your profile which seems to be a great fit for the below role we are hiring to support our one of the premier customers. We would like to request you to kindly have a look on the below mentioned role and let me know your thought please…Role: Call Center Agent / Customer Service Representative (Reservation / Travel) – Bilingual...

  • Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Hi,We came across with your profile which seems to be a great fit for the below role we are hiring to support our one of the premier customers. We would like to request you to kindly have a look on the below mentioned role and let me know your thought please…Role: Call Center Agent / Customer Service Representative (Reservation / Travel) – Bilingual...

  • Customer Service Representative

    1 month ago

    Knoxville, United States U-Haul Full time

    Location: 7630 Oak Ridge Hwy, Knoxville, Tennessee 37931 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...

  • Customer Service Representative II

    2 months ago

    Knoxville, United States ADT Full time

    This role is an entry level position in our Retention organization for the Advanced Care Team (ACT), with planned progression into an Associate III within 4-6 months. Additional career progression opportunities are available into other Retention Team Customer Service, Customer Service Representative, Customer Experience, Representative, Training, Team...

  • Customer Service Representative

    2 months ago

    Knoxville, United States Real Floors Full time

    Real Floors is now the largest multifamily flooring provider in the country! JOB TITLE: Customer Service Representative JOB TYPE: Full Time HOURS: Monday - Friday LOCATION: Knoxville, TN (On-site) COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly...

  • Customer Service Representative

    3 weeks ago

    Knoxville, United States Real Floors Full time

    Real Floors is now the largest multifamily flooring provider in the country! JOB TITLE: Customer Service Representative JOB TYPE: Full Time HOURS: Monday - Friday LOCATION: Knoxville, TN (On-site) COMPANY OVERVIEW: Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly...

  • Customer Service Representative

    1 month ago

    Knoxville, Tennessee, United States Eastern Wholesale Fence LLC Full time

    Title:Customer Service Representative - SalesDepartment(s):OfficeReports to:Sales ManagerJob Summary:The customer service representative will be responsible for helping customers by providing product/service information, quoting, placing/scheduling orders and resolving issues.Key Responsibilities:• Handle customer inquiries by email and phone.• Data...

  • Customer Service Representative

    3 weeks ago

    Knoxville, Tennessee, United States EZCORP Full time

    Career Opportunities at EZCORPWe are seeking a skilled Customer Service Representative to join our team at EZCORP. As a member of our customer service team, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.Responsibilities:Provide excellent customer service by greeting customers,...

  • Customer Service Representative

    6 months ago

    Knoxville, United States Staff My Agency Full time

    Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow...

  • Customer Service Representative

    2 weeks ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel) Location: Knoxville, TN (36972) Mode: Work from Office Shift Timing: 11.00 am -8.00 pm $16-17 /hr 5 Days a week (4 days in week & 1 day in weekend) About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global...

  • Spanish Customer Service Representative

    5 days ago

    Knoxville, United States IGT Solutions Full time

    Position: Bilingual Customer Service Representative Spanish Location: Knoxville, TN 37932 (Work From office ) Work Mode: Work from Office Must Have Spanish and English Education, Experience and Other Skills ? Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation...

  • Spanish Customer Service Representative

    7 days ago

    Knoxville, United States IGT Solutions Full time

    Position: Bilingual Customer Service Representative SpanishLocation: Knoxville, TN 37932 (Work From office )Work Mode: Work from OfficeMust Have Spanish and EnglishEducation, Experience and Other Skills ▪ Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation...

  • Spanish Customer Service Representative

    1 week ago

    Knoxville, United States IGT Solutions Full time

    Position: Bilingual Customer Service Representative SpanishLocation: Knoxville, TN 37932 (Work From office )Work Mode: Work from OfficeMust Have Spanish and EnglishEducation, Experience and Other Skills ▪ Experience working in the travel industry or personal experience using travel products is preferred (flights, cars, hotels, cruises, vacation...

  • Business (B2B) Customer Service Support Representative

    2 weeks ago

    Knoxville, United States Cellular Sales Full time

    Interact with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns. What you'll do: Co Customer Service, Business, Representative, Support, Service, Customer, Retail

  • Customer Service Representative

    3 weeks ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel) Location: Knoxville, TN (36972) Mode: Work from Office Shift Timing: 11.00 am -8.00 pm $16-17 /hr 5 Days a week (4 days in week & 1 day in weekend) About company: IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the...

  • Customer Service Representative

    2 weeks ago

    Knoxville, United States IGT Solutions Full time

    Role: Customer Service Representative (Reservation / Hotel)Location: Knoxville, TN (36972)Mode: Work from OfficeShift Timing: 11.00 am -8.00 pm Working Days: 5 Days a week (4 days in week & 1 day in weekend)About company:IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and...