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Service Manager
1 month ago
Experienced Service Manager - Bay Ridge Auto Group
**Location:** Brooklyn, NY
**About Us:**
Bay Ridge Auto Group, home to Honda, Mazda, and Volkswagen, is a leader in the automotive industry, renowned for our commitment to customer satisfaction and excellence in service. We offer a dynamic and supportive work environment where our team members can thrive and grow. If you're an experienced service manager looking to advance your career, Bay Ridge Auto Group is the place for you.
**Position Overview:**
We are seeking a seasoned Service Manager with extensive experience in the automotive industry. This role is crucial for leading and developing our service department, ensuring top-tier customer service, and maintaining efficient and effective operations. Familiarity with Honda, Mazda, or Volkswagen is strongly preferred.
**Key Responsibilities:**
- Lead and inspire a team of 15+ service associates, fostering a positive and productive work environment.
- Efficiently dispatch tasks and monitor workflow to ensure optimal service delivery.
- Provide hands-on leadership and mentorship to your team, anticipating and addressing their needs.
- Oversee high-priority customer issues, ensuring timely responses and resolutions.
- Continuously update and manage the company's knowledge base to support team success.
- Handle timecard management, schedule creation, and adjustments for holidays and emergencies to ensure fair and consistent staffing.
- Ensure compliance with all federal, state, and local regulations in service operations.
**Qualifications:**
- **Experience:** This position is for experienced service managers only, with a minimum of 5 years in a similar role.
- **Brand Familiarity:** Prior experience with Honda, Mazda, or Volkswagen is highly desirable.
- **Technical Proficiency:** Working knowledge of Windows-based computers, essential software applications, Reynolds and Reynolds, and XTIME.
- **Leadership:** Proven ability to manage a department of at least five employees, with a strong track record of effective employee management.
- **Customer Focus:** Commitment to providing exceptional service and resolving customer issues with professionalism.
- **Physical Requirements:** Ability to thrive on the service floor, spending 6-7 hours a day on your feet while supervising service associates.
**What We Offer:**
- **Competitive Compensation:** Attractive salary and benefits package.
- **Health Benefits:** Health, dental, and vision insurance.
- **Retirement:** 401(k) plan.
- **Work-Life Balance:** Paid time off and holidays.
- **Professional Development:** Ongoing training and clear career advancement opportunities.
- **Supportive Environment:** A collaborative team and a company committed to your success.
**Apply Today**
Join Bay Ridge Auto Group and be part of a winning team where your experience and skills will be valued, and your career can thrive.
**How to Apply:**
Please send your resume and cover letter to rscarpaci@bayridgecars.com with the subject line "Service Manager Application - Bay Ridge Auto Group."
**Equal Opportunity Employer:**
Bay Ridge Auto Group celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
