Customer Operations Coordinator

2 weeks ago

Kent, United States Discovery Park Full time

Are you ready for the Most Impactful Work of Your Life? Signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof. Working at Signant Health puts you in the very heart of the world’s most exciting sector – a high-growth, dynamic company in an extraordinary industry. Where do you fit in? The Customer Operations Coordinator supports internal and external customers to ensure electronic devices are managed effectively throughout the operational process on behalf of client sites managing clinical trials. As part of our team, your main responsibilities will be: Manage Sales Orders to ensure accurate creation and clarity of information for teams within the configuration center Attend project kick-off meetings and client calls, as required Point of contact for Client Services queries or questions Responsible for generating internal export documentation Responsible for ordering printed materials on behalf of clients, as directed by Client Services Liaise with Client Services and external service providers to manage and communicate any shipment delays Promote continual improvement within the Customer Operations area Responsible for managing client expectations on device shipments and inventory Have influence on the financial accountancy of the business by ensuring good practices are followed Able to influence good practice and ensure customer expectations are met, if not exceeded Limited direct Client contact; however, will be expected to be a source of information and expertise to provide best practice guidance You’ll need to bring: Must be a team-oriented person with a “can do” attitude. Experience in a fast-paced customer services environment. Accurate data entry and computer skills (Excel/Outlook a must) Excellent written and verbal communication skills. Excellent organization skills with the ability to prioritize. Ability to operate across global time zones & cultures. High School graduation (US) or country equivalent Adherence to site Health & Safety We will be thrilled if you also have: Experience in clinical trials and the pharmaceutical industry. Experience in a warehouse environment. Experience in operating in a global marketplace. We know that everyone has different wants and needs, which is why along with a highly competitive base salary, we support our people and their loved ones with a variety of perks and benefits. As part of our team, some of the benefits you can expect to receive are: Our Long-Term Incentive Plan, which is unique to the industry The flexibility to work remotely Comprehensive health, dental, and vision insurance A competitive retirement savings plan Generous paid time off Does this sound like your cup of tea? Then we’d love to hear from you Please apply now. Please note that Signant does not accept unsolicited resumes from Third Party vendors. At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients, and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. #J-18808-Ljbffr

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