Customer Service Sales Specialist
3 days ago
Duties and Responsibilities
- Ensure customer satisfaction across all three customer tiers.
- Manage new account setups (credit references reseller certifications etc.).
- Oversee the online chat portal for the North American website.
- Provide sales and freight quotes to direct resellers and end users.
- Recommend potential products or solutions to customers.
- Communicate with customers via telephone and email.
- Maintain basic product knowledge.
- Assist with warranty and support issues related to key accounts.
- Document support issues in the CRM and communicate with the VP and AU team.
- Identify issues that require advanced support from the Technical Support or Sales teams.
- Coordinate outbound logistics with the U.S. warehouse (purchase orders demo units RMAs warranties).
- Provide basic sales operations support including EDI accuracy SPA agreements inventory checks SKU clarification and handling general inquiries.
- Process purchase orders and manage order invoicing.
- Collaborate with the 3PL provider on order processing inventory management and returns.
- Perform additional duties as assigned by the Chief Revenue Officer (CRO).
Requirements
- Proficiency in Microsoft Office Suite.
- 13 years of experience in Customer Service or Inside Sales ideally with hardware or manufactured goods.
- Familiarity with CRM tools (e.g. HubSpot Salesforce).
- Strong active listening skills.
- Ability to contribute individually while supporting team goals.
- Excellent multitasking prioritization and time management skills.
- Strong verbal and written communication skills.
- Excellent organizational skills.
- Comfortable with high call volumes (both inbound and outbound).
- Strategic thinker with a problemsolving mindset.
Options for remote work but must have the ability to come into the NYC office as needed for meetings. Ultra High-End Residential Audiovisual and Smart Home designs, working with high net-worth family offices, architects, home designers, and the internal design team. Supervisory experience a must- will have 5 direct reports. Residential AV experience is required, ideally a minimum of 5 years. Experience with design for large-scale residential AV projects, $200,000 or higher.
Education
Options for remote work but must have the ability to come into the NYC office as needed for meetings. Ultra High-End Residential Audiovisual and Smart Home designs, working with high net-worth family offices, architects, home designers, and the internal design team. Supervisory experience a must- will have 5 direct reports. Residential AV experience is required, ideally a minimum of 5 years. Experience with design for large-scale residential AV projects, $200,000 or higher.
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