Front Desk Office Assistant

2 months ago

Concord, United States Town of Concord, MA Full time
Front Desk Office Assistant

The Concord Recreation Department is hiring part-time Office Assistants to fill multiple shifts at the Beede Swim and Fitness Center and/or Hunt Gym.Office Assistants will provide exceptional customer service to patrons in person, on the phone, and via email in fast-paced and exciting work environments. Currently seeking to fill the following shifts:
  • Alternating weekend, Saturday and/or Sunday 6:45am-12:30pm or 12:15pm-6:00pm
  • Afternoon and Evening shift opportunities
This is a year-round part-time position. Full pay range: $15.75-26.50.Starting hourly rate is based on qualifications and typically in the first half of the range.

The Concord Recreation Department's mission is to support and promote community through wellness and play. Our experienced team of employees is proud to serve as regional leaders in municipal recreation services offering innovative and expansive programs and events year-round for people of all ages, abilities, and backgrounds. Employees of the Recreation Department are eligible to receive free memberships to the Beede Swim and Fitness Center, significant discounts to childcare programs including camp and preschool, as well as generous discounts to year-round program offerings.

Applications will continue to be accepted until filled.All applications will be reviewed and the most highly qualified candidates will be invited to one or more interviews and/or other assessments. Applicants will be notified of their standing in the process as soon as a decision has been made regarding their individual application.

Appointment of the final candidate will be contingent upon the results of pre-placement conditions including criminal and credit check and drug screening.Costs for these pre-placement requirements will be borne by the Town.

The Town of Concord, MA is an EEO Employer.We value diversity and welcome candidates of all backgrounds to apply.

Department:Human Services- Recreation DivisionSalary Grade:Misc-2

Reports To:Membership CoordinatorFLSA Status:Non-Exempt

Appointed By:Town ManagerDate:August 2023

GENERAL SUMMARY:

The Office Assistant provides front desk services (in person and via telephone) at our Swim & Fitness and/or Hunt facility. The office assistant is responsible for shared front desk duties and positive promotion of Recreation's many department programs. A professional and friendly demeanor is required in this customer service position.

ESSENTIAL FUNCTIONS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
  • Serve as a receptionist at the Beede Swim and Fitness Center and/or Hunt gym.
  • Acts as the first point of contact for public inquiries regarding Recreation Department programs, memberships, and services.
  • Responds to customer inquiries on the telephone, by email, or in person with accurate and organized information and directions to customers regarding policies, procedures, and program fees.
  • Operate multi-line phone system and directs queries to other staff members and/or other sources of information as appropriate.
  • Complete program and membership registrations using MyRec software for walk-in and/or call-in customers, including ID issuance and parking cards.
  • Process cash, check or credit card payments with accuracy.
  • Reconciles register at the end of each day and records details of Department deposits in an appropriate spreadsheet(s), maintaining the accuracy of the database.
  • Processes and routes incoming mail, responding appropriately to matters not requiring the personal attention of management.
  • Maintain staff coverage of registration desk at all times.
  • May perform other basic office functions such as typing correspondence, memorandums, and meeting notices; filing; maintaining records and databases; photocopying; scheduling; etc.
  • Assists other Recreation Department staff as needed, performing tasks at their request.
  • Follow building opening/ closing procedures, including turning on/off all lights and computers.
  • Performs special projects and related responsibilities as initiated and requested.
  • Performs other related duties as required, directed or as the situation dictates.
  • Regular attendance at the workplace is required.
SUPERVISORY RESPONSIBILITY:

None.

RECOMMENDED MINIMUM QUALIFICATIONS:
  • High school education; additional education or training in clerical field preferred.
  • Strong background in customer service.
KNOWLEDGE, SKILLS & ABILITIES:
  • Excellent interpersonal skills; ability to communicate effectively both verbally and in writing; ability to effectively deal with all members of the public in a courteous and tactful manner; ability to establish and maintain good working relationships with coworkers.
  • Working knowledge of office procedures, practices and terminology.
  • Ability to work with a high level of detail, to prioritize multiple tasks, and to deal effectively with interruptions; ability to change direction and rearrange tasks according to deadlines and circumstances.

WORKING CONDITIONS & PHYSICAL DEMANDS:

External and internal applicants, as well as position incumbents who are or become disabled as defined under the Americans With Disabilities Act, must be able to perform the physical demands (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

Normal office environment, not subject to extreme variations of temperature, noise, odors, etc.Majority of work is performed in a moderately noisy work environment, with constant interruptions.Frequently subjected to the demands of other individuals and the volume and /or rapidity with which tasks must be accomplished.

Operates computer, printer, keyboard, calculator, telephone, copier, and all other standard office equipment requiring eye-hand coordination and finger dexterity. Balancing, crouching, grasping, pulling, reaching and stooping may also be required.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job.The above is not intended to be an exhaustive list of all responsibilities and duties required.The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change by the employer, as the needs of the employer and requirements of the job change.

  • Front Desk Office Assistant

    2 months ago

    Concord, United States Town of Concord Massachusetts Full time

    Department: Human Services- Recreation Division Salary Grade: Misc-2 Reports To: Membership Coordinator FLSA Status: Non-Exempt Appointed By: Town Manager Date: August 2023 GENERAL SUMMARY: The Office Assistant provides front desk services (in person Office Assistant, Front Desk, Office, Assistant, Customer Service, Business Services

  • Hotel Front Desk Supervisor

    1 month ago

    Concord, United States The Concord Plaza Hotel Full time

    Description We're looking for an enthusiastic hotel Front Desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer satisfaction...

  • Hotel Front Desk Supervisor

    1 month ago

    Concord, United States The Concord Plaza Hotel Full time

    Job DescriptionJob DescriptionWe’re looking for an enthusiastic hotel Front Desk Supervisor with 1 year of prior experience to ensure every guest at our hotel has an exceptional stay with us. You will lead operations at the front desk, act as the first point of contact for guests, and cultivate staff members who will go above and beyond our high customer...

  • Front Desk Associate

    2 days ago

    Concord, California, United States UFC Gym Full time

    Job Summary: We are seeking a highly motivated and customer-focused Front Desk Attendant to join our team at UFC Gym. As a Front Desk Attendant, you will be the first point of contact for our members and guests, providing exceptional service and ensuring a positive experience.Key Responsibilities:Front Desk Customer Service: Greet and assist members and...

  • Front Office Operations Supervisor

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a motivated Front Office Operations Supervisor to ensure that every visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve overseeing the front desk operations, serving as the primary point of contact for guests, and mentoring team members to exceed our high standards of customer satisfaction. Candidates...

  • Front Office Operations Manager

    2 weeks ago

    Concord, California, United States The Concord Plaza Hotel Full time

    We are seeking a motivated and dedicated Guest Services Supervisor with a minimum of 1 year of relevant experience to guarantee that each visitor at The Concord Plaza Hotel enjoys a remarkable experience. Your role will involve overseeing the front desk operations, serving as the initial point of contact for guests, and nurturing team members to exceed our...

  • Front Desk Associate

    4 months ago

    Concord, United States Atrium Hospitality Full time

    Hotel: Concord Embassy Suites. Front Desk Associate. Full time. Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to l Associate, Front Desk, Front Desk Associate, Customer Service, Hospitality, Hotel

  • Front Desk Supervisor

    3 months ago

    Concord, United States Concord Embassy Suites Full time

    Hotel: Concord Embassy SuitesFront Desk SupervisorFull time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.We...

  • Front Desk Attendant

    4 months ago

    Concord, United States UFC Gym Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsTraining & developmentWellness resources The Front Desk Attendant is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.ESSENTIAL DUTIES & RESPONSIBILITIES:Front Desk Customer ServiceEnsures that guests and...

  • Front Desk Agent

    3 months ago

    Concord, United States HomeTowne Studios & Suites Charlotte Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 per hour!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be the employer...

  • Front Desk Agent

    3 days ago

    Concord, United States HomeTowne Studios & Suites Charlotte Full time

    We are seeking a Front Desk Agent to join our Team with a starting Wage up to $14.00 depending on experience!When it comes to our employees, we believe no one does it better than HomeTowne Studios by RedRoof. Not only do we continually strive to have the best quality extended stay hotel experience to our guests, but as a Management Company, we also aim to be...

  • Front Desk Representative

    3 days ago

    Concord, California, United States UFC Gym Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Front Desk Attendant to join our team at UFC Gym. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members and guests, ensuring a positive and memorable experience at our facility.Key ResponsibilitiesFront Desk Customer...

  • Front Desk Coordinator

    2 weeks ago

    Concord, United States Complete Staffing Full time

    Front Desk Coordinator Pay: $22-25/hour depending on experience Schedule: Monday through Friday 8AM – 4:00PM Requirements: 2+ years of front desk experience in dental setting (will also consider medical) Knowledge of medical and dental insurance Experience with EMR system (OMS Vision is used) Ability to work in busy environment, 30-40 patients per...

  • Front Desk Coordinator

    4 weeks ago

    Concord, United States Complete Staffing Inc Full time

    Front Desk Coordinator Pay: $22-25/hour depending on experience Schedule: Monday through Friday 8AM – 4:00PM Requirements: 2 years of front desk experience in dental setting (will also consider medical) Knowledge of medical and dental insurance Experience with EMR system (OMS Vision is used) Ability to work in busy environment, 30-40 patients per day...

  • Front Desk Representative

    2 months ago

    Concord, United States Crunch Fitness Corporate Full time

    Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, its an opportunity to inspire others to reach their fitness goals. Our No Judgments philosophy attracts a diverse and welcoming group of professionals and makes Crunch an...

  • Administrative Assistant/Front Desk

    2 weeks ago

    West Concord, United States Ellingson Companies Full time

    Job DescriptionJob DescriptionSalary: Ellingson is hiring an Administrative Assistant to join their growing team. Ellingson is a stable, family values-based company that specializes in underground solutions throughout Southern Minnesota and the entire United States. Our benefits include:  Paid Time Off Health, Dental, and Vision Insurance 401(k) match The...

  • Hotel Front Desk Receptionist

    3 weeks ago

    Concord, United States The Concord Plaza Hotel Part time

    Job DescriptionJob DescriptionWe’re looking for a positive and professional hotel front desk agent (part-time) to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The...

  • Front Desk Agent

    1 month ago

    Concord, United States MCR Hotels Full time

    Front Desk Agent Hampton Inn Concord/Kannapolis, 612 Dickens Place NE, Concord, North Carolina, United States of America Req #7521 Tuesday, July 16, 2024 We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing...

  • Front Desk Agent

    2 weeks ago

    Concord, United States MCR Hotels Full time

    We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel. ESSENTIAL FUNCTIONS: Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their...

  • Front Desk Agent

    5 days ago

    Concord, United States MCR Hotels Full time

    We are looking for a Rock Star Front Desk Agent at the Hampton Inn Concord / Kannapolis who is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.    ESSENTIAL FUNCTIONS:    Providing attentive, courteous, and efficient service to all guests prior to arrival and...