Front Desk Customer Service Associate

3 weeks ago


Knoxville, United States Harper Collision Full time
JOB SUMMARY: We are looking for a Front Desk Customer Service Associate to join our growing Collision
Center The right candidate will be able to maintain superior customer service in a fast-paced environment using
great communication skills and a professional demeanor. The day-to-day responsibilities will include greeting
customers, updating software records, answering multi-line phone, and scheduling repairs and rentals. This
position is Monday-Friday 7:45-5:00.

Benefits
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan
  • Short & Long Term Disability
  • Employer Paid Life Insurance
  • Paid Holidays
  • Paid Vacation
  • Paid Sick Time
  • Paid Birthdays
  • Paid Training
  • Opportunities for Advancement
  • Closed Sundays
  • Healthy Work/Life Balance
Responsibilities
  • Greet Customers
  • Answer phones
  • Communicate with callers and visitors in a professional, friendly, and efficient manner
  • Schedule customer repairs and rentals
  • Other duties as assigned
Qualifications
  • Excellent listening/communication skills, outgoing and positive personality
  • Punctual nature and ability to handle schedule flexibility and dynamic work environment
  • Professional appearance and eager to improve on all aspects

About Us: The Harper name has been synonymous with quality since 1981, when Tom Harper opened the Porsche, Audi, and Jaguar dealerships in Knoxville. Since then, Harper has expanded to seven dealerships, thirteen franchises, and one certified collision center each catering to a different type of driver but providing the same level of excellence in sales and service. The Harper family of dealerships has always made customer satisfaction its primary objective. This is evidenced by our top-notch staff, beautiful state-of-the-art facilities and multiple awards for both sales and service. Harper...Where the drive is always world class.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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