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Senior Customer Service Representative
4 months ago
Job DescriptionJoin the 1st Franklin team as a Sr. Customer Service Representative.Salary: $16.00 to $18.00 per hourThis position leverages interpersonal skills, and business knowledge to meet the needs of our customers. This position works closely with the Branch Manager and staff to build relationships and identify the needs of customers. The Sr. Customer Service Representative is knowledgeable of features of products and services to drive that exceptional customer experience. The Sr. CSR interviews customers utilizing professionalism, patience, curiosity, and a results-oriented manner.Principal Accountabilities and Key Activities of the Sr. Customer Service RepresentativeIdentifies and responds to customer's needs in a timely and efficient mannerBuilds internal and external relationshipsEnsures customer confidentiality and private information is maintainedProvides guidance to other staff membersInterviews customers and process applications, making recommendations for product and services approvalProcesses payments, verifies cash, endorsements, issues receipts, ACH, etc.Prepares and present assigned daily marketing offersResponsible for assigned collection of customer accountsCompiles and maintains records of all daily assigned tasksEducation, Qualifications and Experience of the Sr. Customer Service Representative High School Diploma or equivalentMinimum of 3 years previous Customer Service experienceAbility to meet current Licensing requirements of various States and Federal regulatorsDemonstrate the ability to analyze relevant information and apply individual judgmentAdvanced interpersonal relationship skills at a variety of levels and greatly differing social and business settingsAbility to maintain confidential business and personal informationAction and result focusedStrong communication skills (verbal / written / interpersonal)Proficient with MS Office Suite productsMust possess a valid driver's license and the ability to operate an automobilePreferred experience of the Sr. Customer Service Representative Previous experience in the financial fieldAbout Us:1st Franklin Financial Corporation has been a family run company for over 80 years. Our goal is to provide financial solutions across our footprint. Today we have over 350 offices across the Southeast and continue to expand into new territory. We offer you the potential to earn an annual salary. To support your growth, we also offer training programs and other developmental opportunities for employees. Benefits include competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time.
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