Registration Coordinator I

3 weeks ago

Columbus, United States Ohio State University Wexner Medical Center Full time

Scope of Position The Patient Access Coordinator functions within the Comprehensive Weight Management department. The department provides a wide variety of weight management services ranging from Living Well program, medication management and Bariatric Surgery. We have a multidisciplinary team that work closely to provide optimized care for our patients.

Position Summary The Patient Access Coordinator functions within a multidisciplinary team to facilitate an assigned group of patients through the bariatric surgery program. The Patient Access Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their need in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical Record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum Qualifications

High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Function: Finance

Subfunction: Revenue Cycle - Registration

Band: Individual Contributor - Technical

Level: T1

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