Registration Coordinator 1

3 weeks ago

Columbus, United States Ohio State University Wexner Medical Center Full time

The Ohio State University Wexner Medical Center is committed to delivering quality patient care. We are a team that is leading the way in medical innovation, and we need passionate people like you to join us.

Registration amp; Scheduling Coordinator's at the Wexner Medical Center are experts in product, process, or service line areas such as:

  • Physician appointment scheduling
  • OR/admission
  • Full-service scheduling; pre-registration and registration
  • Insurance verification
  • Patient liability determination and communication

This position is responsible for providing consumers such as clinical staff and patients, with accurate, up-to-date information regarding products, services, and general procedures. Scheduling amp; Registration Coordinators will also be responsible for:

  • Scheduling return appointments and/or other appointments as assigned.
  • Assuring accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information.
  • Providing support to physicians and consumers by coordinating their requests.
  • Solving routine and complex customer problems and will be able to instruct them on where to address specific questions.
  • Communicating regularly with clinical staff, medical secretaries, and staff within the product/service line to ensure customer and department staff needs are met.

We ask that our Scheduling amp; Registration Coordinators always contribute a positive first impression to each patient and family care member that walks through the door. To excel in this position, we ask that you be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, etc.

Minimum QualificationsFor Hire: High school diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment.

Preferred: Bachelor's Degree or equivalent combination of education and experience in healthcare or physician practice. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding, and third-party reimbursement experience. Ability to work in multiple systems for assigned tasks, management, and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment.

Ongoing requirements: Demonstrates competency in daily functions, interpersonal and cognitive skills required to meet essential job functions. Maintains knowledge related to product/service line, quality improvement, cost reduction, current registration and billing policy and procedures as well as scheduling policies and procedures. Must maintain proficiency in utilizing all applicable systems. Must meet mandatory educational and health requirements, as well as ongoing scheduling and registration competencies. Attend Health System and Departmental In-services, education forums, and meetings as required.

Working 3rd shift: Sunday - Thursday, from 11:00pm - 7:30am.

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