Loan Servicing Manager

4 weeks ago

Santa Rosa, United States Redwood Credit Union Full time

Redwood Credit Union is a not-for-profit financial institution that believes in people over profits. Our mission is to passionately serve the best interests of our Members, team members, and communities. Sticking to that vision has made us one of the most loved financial partners in the many communities we serve. In fact, RCU is the 8th largest credit union in California-and growing. Due to this growth, we recently completed construction on our new, 8-acre campus in Napa and are ready to welcome more than 500 valued team members

Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers.

If this sounds like a place you'd like to be, we're eager to meet you

Redwood Credit Union is looking for a Loan Servicing Manager who will be responsible for developing, planning, directing, and monitoring all aspects of Loan Servicing, including, but not limited to the servicing of residential, consumer, commercial and investor loan portfolios, including all DMV processing for the organizational lending units. This position is directly responsible for development of department goals, objectives, and service level standards and the coordination of all internal and third-party audits and examinations. This position is responsible for maintaining all loan servicing policies and procedures and ensuring the Loan Servicing department is compliant with required laws and regulations, providing superior service to Members and organizational partners.

Essential Functions

•Build and maintain a high performing team by managing, mentoring, training, and providing support and guidance.

•Create departmental goals/objectives and measure performance.

•Monitor, manage, and track all tasks in Loan Servicing to ensure quality assurance, timeliness, and compliance.

•Create, review and update policies/procedures and ensure compliance with regulations.

•Perform quality control and risk assessments as required.

•Provide high-level support and technical assistance to the Branches, Member Service Center, Financial Assistance lending departments and RCU Auto Services by focusing on ensuring the completeness and accuracy of lien perfection.

•Oversee and monitor service levels provided by Mortgage sub servicer, Dovenmuehle Mortgage. Intervene, correct, and ensure vendor is addressing root cause issues and providing superior service to Members.

•Responsible for handling escalations related to extensive and complex communication with Members, dealers, financial institutions, vendors, and the state DMV departments for problem resolution and research items.

•Assist with the management of inbound call volume from Members and branches.

Ensure excellent Member service via the Credit Union's DMV windows. Provide timely and accurate responses to requests for transfers of ownership, replacement plates and stickers, duplicate titles, and other DMV-related services.

•Oversee filing of the Uniform Commercial Codes (UCC) with the Secretary of State on collateral as required.

•Serve as point person to assist auditors by managing lending related audit functions to include coordination, review, preparation of audit materials and remediation of findings.

Leadership

•Counsel, conduct performance evaluations, train, motivate, coach, and assign duties for direct reports.

•Delegate, coordinate, and review all work to ensure quality of work, and efficient operations.

•Conduct team meetings to disseminate pertinent information and discuss procedures, policies and/or problems to ensure optimum teamwork.

•Develop and maintain written procedures for the Loan Servicing Department.

•Coach and monitor staff progress for obtaining established company and departmental goals and objectives.

•Research and resolve Member, dealer and/or team member concerns.

•Provide exceptional service to all Members, volunteers, internal team members and service providers.

Other Functions

•Perform special projects, research and analysis as required.

•Provide team member training on consumer lending topics.

•Establish and maintain relationships with key contacts in the community including volunteer centers and non-profit organizations; participate in community events.

Minimum Qualifications: Knowledge, Skills and Abilities

    • Knowledge, Skills, and Abilities
    • Strong communication and presentation skills.
    • Excellent interpersonal skills, with the ability to maintain credibility and engender trust.
    • Thorough knowledge of all aspects of financial institution consumer lending methods, practices and services, economics, and credit dynamics, as well as laws, rules, and regulations.
    • Exceptional management and leadership skills.
    • Skill in the operation of a personal computer with word processing, spreadsheet, and presentation software.
    • Ability to identify problems and critically think through potential solutions.
    • Ability to plan, implement, and evaluate achievement of goals, objectives, and work plans.
    • Ability to lead, motivate, and manage team members.
    • Ability to establish and maintain effective working relationship with a diverse group of people including Board Members, regulators, Members, team members, attorneys, vendors, and other parties.
    • Ability to be approachable and flexible to assist in other areas of lending as needed.
    • Ability to travel 20% of time.
Physical Requirements
    • Ability to stand, bend, stoop, sit, walk, twist, and turn.
    • Ability to lift up to 25 pounds.
    • Ability to use a computer keyboard and calculator.
    • Work environment is indoors, majority of the time is spent at a desk.


The ideal candidate has a combination of education and experience equivalent to a bachelor's degree in business administration, finance, or closely related field with a minimum of eight years of Loan Servicing or Loan Administration experience, and a minimum of five years managerial experience.

Base starting range: $125,000 to $165,000 annually, commensurate with experience.

Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.

Redwood Credit Union offers a robust benefits package to our eligible employees including:

•Competitive medical, dental, and vision insurance, mental health offerings

•Employee performance incentive plan

•Salary Advancement- Merit increase based on performance

•401(k) program with employer match

•Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off

RCU Discounts and Perks-

- RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

- RCU employees are eligible for a 1% discount on all recreational or boat loan products

- 2% discount off Visas and LOC Loans through RCU

- 0% interest on garment, fitness, or home office equipment loan of up to $500

- 100% financing for employee purchased homes

Why work for Redwood Credit Union?

•Local financial institution, providing unparalleled service since 1950

•Recognized by Newsweek as one of "America's Best Credit Unions 2024"

•Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting

•Voted Best Places to Work in the North Bay 18 years in a row

•World-class employee engagement scores

•Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•Recognized by Forbes as one of "America's Best Small Employers 2023"

Internal Team Members

If you are a current Team Member, please apply through the internal careers page located in RCUNET.

We are an Equal Opportunity Employer

  • Loan Servicing Coordinator

    6 days ago

    Santa Rosa, United States White Hat Servicing & Investments, Inc Full time

    Job Description Job Description Hello, Join the Expanding Team at White Hat Servicing! Are you passionate about helping others and making a difference in the loan servicing industry? White Hat Servicing is looking for a dedicated Loan Servicing Coordinator to join our expanding team. If you excel in customer service, have a keen eye for detail, are expert...

  • Loan Servicing Coordinator

    2 weeks ago

    Santa Rosa, United States White Hat Servicing & Investments, Inc Full time

    Job DescriptionJob DescriptionHello, Join the Expanding Team at White Hat Servicing! Are you passionate about helping others and making a difference in the loan servicing industry? White Hat Servicing is looking for a dedicated Loan Servicing Coordinator to join our expanding team. If you excel in customer service, have a keen eye for detail, are expert...

  • Loan Servicing Team Lead

    2 weeks ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Servicing Team Lead is the subject matter expert responsible for boarding and servicing complex loans, including SBA 7a and 504 loans, participations, and requests from Special Assets Department (SAD). Works closely with all Loan Servicing functions, serving as first point of contact for questions and problem resolution. Serves as liaison between...

  • Loan Servicing Team Lead

    3 weeks ago

    Santa Rosa, California, United States Exchange Bank Full time

    The Loan Servicing Team Lead is the subject matter expert responsible for boarding and servicing complex loans, including SBA 7a and 504 loans, participations, and requests from Special Assets Department (SAD). Works closely with all Loan Servicing functions, serving as first point of contact for questions and problem resolution. Serves as liaison between...

  • Loan Servicing Team Lead

    1 month ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Servicing Team Lead is the subject matter expert responsible for boarding and servicing complex loans, including SBA 7a and 504 loans, participations, and requests from Special Assets Department (SAD). Works closely with all Loan Servicing functions, serving as first point of contact for questions and problem resolution. Serves as liaison between...

  • Loan Operations Post-Closing Manager

    2 weeks ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Operations Post-Close Manager provides leadership and direction for collateral perfection, quality control, and imaging and records management for Commercial, Residential, and Consumer loans. This role directs the organization and resources of the team to enhance functionality, achieve operational efficiencies, ensure quality service, mitigate risk,...

  • Loan Operations Post-Closing Manager

    1 week ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Operations Post-Close Manager provides leadership and direction for collateral perfection, quality control, and imaging and records management for Commercial, Residential, and Consumer loans. This role directs the organization and resources of the team to enhance functionality, achieve operational efficiencies, ensure quality service, mitigate risk,...

  • Loan Operations Post-Closing Manager

    2 weeks ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Operations Post-Close Manager provides leadership and direction for collateral perfection, quality control, and imaging and records management for Commercial, Residential, and Consumer loans. This role directs the organization and resources of the team to enhance functionality, achieve operational efficiencies, ensure quality service, mitigate risk,...

  • Loan Ops Post-Close Manager

    1 month ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Operations Post-Close Manager provides leadership and direction for collateral perfection, quality control, and imaging and records management for Commercial, Residential, and Consumer loans. This role directs the organization and resources of the team to enhance functionality, achieve operational efficiencies, ensure quality service, mitigate risk,...

  • Consumer Loan Sales Specialist

    1 month ago

    Santa Rosa, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career. I n the Role Deliver results related to individual and...

  • Consumer Loan Sales Specialist

    1 month ago

    Santa Rosa, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.     In the Role   Deliver results related to...

  • Consumer Loan Sales Specialist

    3 days ago

    Santa Rosa, United States OneMain Financial Full time

    At OneMain, Consumer Loan Sales Specialists empower customers – listening to their needs and providing access to friendly, fast, and affordable financing for life’s expenses. Consumer Loan Sales Specialist will learn the lending and servicing business at OneMain allowing them to grow their career.    Considering applying for this job Do not delay,...

  • External Mortgage Loan Officer

    3 weeks ago

    Santa Rosa, United States Redwood Credit Union Full time

    At Redwood Credit Union we are on a journey to re-imagine the way we do business, and we can’t do it without you - our next great hire. Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their...

  • California Mortgage Loan Officer or Has Passed The

    3 weeks ago

    Santa Rosa, United States Mission San Jose Mortgage Full time

    **Mission San Jose Mortgage is Looking for New Or Experienced Loan Officers to join our growing family. We have Remote 1099 Positions available.** **Responsibilities**: - Originate and close mortgage loans in compliance with company policies and regulatory requirements - Provide exceptional customer service throughout the loan process - Analyze applicants'...

  • Loan Documentation Specialist I/II

    4 days ago

    Santa Rosa, United States Exchange Bank Full time

    The Loan Documentation Specialist prepares and reviews loan documentation for all loan types offered by Exchange Bank, ensuring accuracy and compliance of loan documents and collateral perfection.There are two levels of this position.The successful candidate will be offered the level of the position most closely matching their level of knowledge, skills and...

  • Loan Servicing Assistant

    3 weeks ago

    Santa Ana, United States US Small Business Administration Full time

    **Duties**: As a **Loan Servicing Assistant, GS-1101-07,** you will be responsible for: - Analyzing financial statements of SBA disaster loans, which are considered potential problems; comparing present with previous statements to determine trends in financial conditions and compliance with loan terms and conditions; and following up with borrower or bank...

  • Health Services Accounting Manager

    3 weeks ago

    Santa Rosa, California, United States County of Sonoma (CA) Full time

    Position InformationThe Department of Health Services (DHS) is searching for an innovative accounting leader to fill the Health Services Accounting Manager role.The Health Services Accounting Manager's primary responsibilities include planning, managing, and directing accounting functions for the Department of Health Services, with a focus on grant...

  • Mortgage Loan Officer and Branch Manager

    4 days ago

    Santa Ana, United States New Leaf Recruiting Full time

    Company Description New Leaf Recruiting is a recruiting agency that works with Success Mortgage Partners and we are looking Nationwide. Role Description This is a full-time remote role for a Mortgage Loan Officers and Branch Managers on the West Coast, South Central and Nationwide. The Mortgage Loan Officer and Branch Manager will be responsible for daily...

  • Assistant Manager of Consumer Lending

    3 weeks ago

    Santa Rosa, California, United States Kavaliro Full time

    Kavaliro has partnered with a local financial service provider seeking a temporary (minimum 6 months) Assistant Manager for their consumer lending department.Responsibilities include, but are not limited to:Evaluate loan applications and make decisions regarding loan approvals, denials, or counteroffers.Conduct loan reviews and render decisions while the...

  • Mortgage Loan Officer and Branch Manager

    1 week ago

    Santa Ana, United States New Leaf Recruiting Full time

    Company DescriptionNew Leaf Recruiting is a recruiting agency that works with Success Mortgage Partners and we are looking Nationwide.Role DescriptionThis is a full-time remote role for a Mortgage Loan Officers and Branch Managers on the West Coast, South Central and Nationwide. The Mortgage Loan Officer and Branch Manager will be responsible for daily sales...