On-Call Member Services Clerk

4 weeks ago

San Francisco, United States KQED Full time
 The on call temporary employee serves as a utility player providing customer service support to the Member Services department. Primary responsibilities include providing front line phone support as well as responding to inbound email inquiries. Other functions also include the accurate and timely data entry of essential donor information into the master database. Processing member pledges and payments generated by fundraising and web. May also perform administrative duties including but not limited to mail merges for mass mailings, preparing in house mass mailings, participating in texting campaigns and other miscellaneous duties as required. KQED envisions a public media organization with a culture that centers on human dignity, equity, and belonging. This will enable us to better serve and reflect the Bay Area through diverse and inclusive storytelling. 

We value the contributions of marginalized people in society — including Black, Indigenous, and all people of color,  people with disabilities, and LGBTQIA+ people — and we believe that these communities must be centered in the work we do, and we strongly encourage members of these communities to apply.

KQED Code of Ethics 

The mission that drives us:
KQED provide citizens of Northern California with a community-supported alternative to commercial media.   We provide citizens with the knowledge they need to make informed decisions; convene community dialogue; bring the arts to everyone and engage audiences to share their stories. We help students and teachers thrive in 21st-century classrooms, and take people of all ages on journeys of exploration- exposing them to new people, places and ideas.

This role will work hybrid between working in and working remotely. KQED requires employees to be fully vaccinated against COVID-19.

The successful candidate will be required to join National Association of Broadcast Employees and Technicians (NABET) Local 51.

Salary Information: $32.00-$40.00 per hour

Essential Functions:
  • Processes on air fundraising transactions to member accounts.  Utilizing a high attention to detail,  the pledge coordinator resolves all other pledge-related issues with members.
  • Provides pledge support through the creation of pledge and direct mail source codes. 
  • Provides support for pledge processing.
  • Excellent written and interpersonal communication skills
  • Demonstrated flexibility, dependability, and ability to work in a team environment.
  • Accurate and detail-oriented with excellent organizational skills
  • Working knowledge of word processing and spreadsheet programs
  • Familiarity with Revolution OnLine desired
  • Two years direct customer service experience preferred
  • Data entry experience 
  • Typing 40WPM
Candidate Qualifications:
  • Demonstrated ability to work as a part of a collaborative team to identify and solve problems; to set priorities and resolve routine business problems in a customer service setting; to respond diplomatically to staff, member and others
  • Excellent written and interpersonal communication skills
  • Demonstrated flexibility, dependability, and ability to work in a team environment.
  • Accurate and detail-oriented with excellent organizational skills
  • Working knowledge of word processing and spreadsheet programs
  • Familiarity with Revolution OnLine desired
  • Two years direct customer service experience preferred
  • Data entry experience
  • Typing 40WPM

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