Patient Care Coordinator

2 weeks ago

Franklin, United States InnovaCare Health Full time

InnovaCare Texas Management Services Company, LLC

Job Summary

The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis.

Essential Job Functions

Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays.

Manages the front desk workflow and communicates with the MA's.

Manages the providers schedule daily.

Maintains accurate registration by obtaining, recording, and updating personal and financial information.

Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary.

Assists patient with intake processes including scanning required documents.

Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts).

May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies.

Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines.

Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up.

Manages medical records (maintains, files/scans, prepares for schedule).

Ensures all correspondence is scanned and/or filed in timely manner.

Processes requests for medical records release and maintains appropriate logs, etc.

Performs all other related duties as assigned.

Minimum Required Education, Experience & Skills

  • High school diploma or GED equivalent.
  • Strong customer service focus.
  • Effective written and oral communication skills.
  • Teamwork orientation.
  • Organized and ability to manage competing priorities.
  • Knowledge of medical terminology.
  • Knowledge of ICD-10 and CPT coding.
  • Expert in computer literacy in electronic health record.
  • Ability to react calmly and effectively in emergency situations required.
  • Basic mathematical skills.
  • Safe work practices in a clinic setting.
  • Able to follow through with delegated tasks.
Preferred Education, Experience & Skills
  • At least 2-3 years in a medical related customer service role.
  • Bilingual in English/Spanish preferred but not required.
Physical & Mental Requirements: (check all that apply)

Required immunizations and vaccinations.
  • Ability to lift to 50 pounds.
  • Ability to push or pull heavy objects using up to 100 pounds of force.
  • Ability to stand or sit for extended periods of time.
  • Ability to use fine motor skills to operate equipment and/or machinery.
  • Ability to properly drive and operate a vehicle.
  • Ability to receive and comprehend instructions verbally and/or in writing.
  • Ability to use logical reasoning for simple and complex problem solving.
  • Occasionally requires exposure to communicable diseases or bodily fluids.
  • Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).


The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

  • Patient Care Coordinator

    4 weeks ago

    Franklin, United States Tennessee Fertility Institute LLC Full time

    Job DescriptionJob DescriptionTennessee Fertility Institute (TFI) is a leader in treating fertility patients in Illinois by combining decades of experience with state-of-the-art technology. AFM is also known for providing compassionate patient care and individualized treatment plans. The work we do, changing peoples' lives and building families, offers...

  • Patient Care Coordinator

    1 month ago

    Franklin, United States Castle Dental Full time

    Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...

  • Patient Care Coordinator

    4 weeks ago

    Franklin, United States Castle Dental Full time

    Overview As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for...

  • Patient Care Technician

    4 weeks ago

    Franklin, United States Total Renal Care, Inc. Full time

    3497 South Dixie Hwy,Franklin,Ohio,45005,United States of America DaVita is seeking a Patient Care Technician who is looking to give life in an outpatient dialysis center. You can make an exceptional difference in the lives of our patients and their families dealing with end-stage renal failure or chronic kidney disease. Do you desire to deliver care in an...

  • Care Coordinator

    2 weeks ago

    Franklin, Tennessee, United States Advent Full time

    Job Type Full-timeDescriptionEnvision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to...

  • Care Coordinator

    2 weeks ago

    Franklin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge,...

  • Care Coordinator

    3 weeks ago

    Franklin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Care Coordinator

    3 weeks ago

    Franklin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Care Coordinator

    3 weeks ago

    Franklin, United States ADVENT Full time

    Job DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...

  • Care Coordinator

    2 days ago

    Franklin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Care Coordinator

    4 days ago

    Franklin, United States Advent Full time

    Job Type Full-time Description Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that. ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and...

  • Care Coordinator

    3 days ago

    Franklin, United States ADVENT Full time

    Job DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...

  • Care Coordinator

    4 days ago

    Franklin, United States ADVENT Full time

    Job DescriptionJob DescriptionDescription:Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to...

  • Medical Receptionist/office Coordinator

    3 weeks ago

    Franklin, United States Athena Care Full time

    **About Athena Care**: At Athena Care, our mission is to improve access to quality mental health care so that people can live happier, healthier, more productive lives. Our vision is to create the leading mental health services platform in Tennessee and neighboring states. Athena Care provides comprehensive mental health services to children, adolescents,...

  • Patient Care Tech

    2 weeks ago

    Franklin, Tennessee, United States Williamson Medical Center Full time

    Located in Franklin, Tennessee, Williamson Health is one of the South's most exceptional health care systems with a 203 bed hospital (Williamson Medical Center), over 40 providers at our Williamson Health Medical Group locations, the Bone & Joint Institute and the Monroe Carell Junior Children's Hospital Vanderbilt at Williamson Medical Center. Williamson...

  • Patient Representative

    1 month ago

    Franklin, United States Care Now Full time

    Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Representative today with CareNow. Benefits CareNow, offers a total rewards package that supports the...

  • Patient Representative

    4 weeks ago

    Franklin, United States Care Now Full time

    Description This position is incentive eligible. Introduction Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Patient Representative today with CareNow. Benefits CareNow, offers a total rewards package that supports the...

  • Front Desk Coordinator

    4 weeks ago

    Franklin, United States Care Now Full time

    Description This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Front Desk Coordinator opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team. Benefits CareNow, offers a total rewards package that supports...

  • Front Desk Coordinator

    1 month ago

    Franklin, United States Care Now Full time

    Description This position is incentive eligible. Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Front Desk Coordinator opening with CareNow today and find out what it truly means to be a part of the HCA Healthcare team. Benefits CareNow, offers a total rewards package that supports...

  • Dental Insurance/Patient Coordinator

    2 weeks ago

    Franklin, United States West Nashville Dental Full time

    Job DescriptionJob DescriptionDental Insurance/Patient CoordinatorThe Dental Receptionist will be responsible for providing excellent customer service to patients and visitors as they enter the dental office. The role includes scheduling appointments, answering phone calls, updating patient records, collecting payments, verifying dental insurance and filing...