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Care Coordinator

4 months ago

Franklin, United States ADVENT Full time
Job DescriptionJob DescriptionDescription:

Envision a place where you thrive. Envision an organization that believes in you as much as you believe in them. A place where your work has meaning. At ADVENT, you can have just that.


ADVENT embraces those who seek more and demand excellence from themselves and their employer. We invite you to be challenged, to challenge, and to embark on a journey where passion meets purpose. We’re not what you typically find in healthcare. We’re proud to be a team that does things differently, with a focus on finding solutions for our patients. We know we’re not for everyone and don’t claim to be perfect but our commitment to improvement is unwavering. We have the tenacity, creativity, and drive to find a better way – together - and always keep our patients at the forefront.


Are you ready to rediscover your professional purpose? Take the leap and join us on your journey towards success.


ADVENT is coming to the Nashville area in October and wants you to be a part of it


How you will make an impact as a Care Coordinator:

  • Act as direct contact for patients until clinical portion of patient journey completed
  • Prep all Sinus CT scan patient appointments
  • Fluently communicate necessary information to patient in order to overcome barriers or hesitations, and to move forward in their patient journey
  • Facilitate patient communication regarding their procedures, including insurance benefits/deposits, authorization status, out-of-pocket costs, payments plan, and pre-operative instructions
  • Maintain specific job knowledge including remaining up to date on any ADVENT driven sales training
  • Own location’s cancellation and no-show procedures, giving personalized attempts to reschedule
  • Cross train as a Medical Assistant and Patient Services Representative

What we're looking for in a Care Coordinator:

  • Best in Class Customer Service experience in any business area preferred
  • Experience with insurance and out-of-pocket patient responsibility preferred
  • High comfort level with medical terminology and financial conversations
  • Strong communication skills: verbal/written, listening, and building rapport
  • Excellent skills in ability to prioritize multiple tasks with attention-to-detail and accuracy in work
  • Ability to travel between ADVENT Franklin and Mt. Juliet clinics

Why you should choose ADVENT:

  • Culture that embraces excellence and ethics, we are solutions minded, and encourage you to ask questions
  • 16+ days of PTO with holidays paid off
  • Medical, dental, and vision insurance with generous employer paid HRA account
  • 401k Contribution
  • Convenient Monday-Friday schedule, hours between 8am-4:30 pm. Enjoy weekends and evenings for yourself

ADVENT Careers Website

Requirements: