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Client Services Account Manager

4 months ago

Hoboken, United States Aquent Full time

We are seeking experienced Client Services Account Manager to build and sell our advertising solutions, utilizing proven conversion-driven and brand-building strategies. This role is pivotal in growing our advertising partnerships and managing supplier relationships. Top 3 Skills Needed: Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to supplier needs. Experience in building media plan recommendations, with excellent follow-through and no hesitation in ensuring accountability across teams. Key Responsibilities: Work with Sales professionals to develop proposals, provide deal evaluation, revisions, and follow-up. Collaborate on Quarterly Business Reviews and Joint Business Partnerships. Maintain relationships, manage day-to-day business with clients, and identify growth opportunities to drive additional revenue beyond the original contracted amount. Lead campaign kick-offs and performance discussions with clients. Provide technical guidance on campaign specifications and work through troubleshooting/conflict resolution. Deliver on all role-specific accountability metrics and goals. You Will Make an Impact By: Managing suppliers’ campaigns and revenues. Building strategic campaign recommendations based on a deep understanding of the suppliers’ business goals and marketing objectives. Driving the end-to-end creative process between the supplier and the internal creative team. Managing agency proposal templates and tagging. Partnering closely with campaign management on campaign activation, trafficking, and optimizations. Providing frequent communication and updates with clients and internal stakeholders regarding campaigns. Working closely with Measurement & Analytics to ensure reporting accuracy. Sharing actionable insights and recommendations to support suppliers’ strategies and drive incremental revenue. Supporting monthly campaign billing, ensuring accuracy and delivery. Working cross-functionally within the organization to drive strong results for suppliers. Mentoring Senior Campaign Managers and junior associates. Minimum Qualifications: Ability to lead day-to-day relationships and work with management and multifunctional teams to respond to supplier needs. Experience in building media plan recommendations. Excellent follow-through and no hesitation in ensuring accountability across teams. Meticulously detail-oriented project management to ensure we increase the strength of our relationships with suppliers and their investment in advertising. Familiarity with analytics, advertising data/tech, and DMP technologies, paired with strong analytical and quantitative skills, and problem-solving. Resourceful in maneuvering through a large company while working in a nimble and fast-paced environment – ability to adapt and thrive in any business situation. Willingness and desire to be a key individual contributor and strong team player. Strong written and verbal communication skills, presentation skills along with cross-company and partner collaboration skills. Ability to be clear, concise, and effective in communication. Capability to work proactively under pressure and handle multiple ad hoc requests. High level of comfort escalating and presenting key issues to management. Tactical and strategic thinker to help influence suppliers’ investment in media/advertising.

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