Desktop Support Specialist
2 weeks ago
Must-haves
5-7+ years’ experience in desktop support
Experience supporting PC computers/laptops, completing tickets related to android and iPhone issues
Experience troubleshooting Microsoft products (MS O365, MS teams, Outlook, Excel, Word)
Experience with working with Intune
Experience working in a ticketing system (ServiceNow preferred)
Experience with in-person customer service when troubleshooting/completing IT tickets
Plusses
Background in trade floor (Bloomberg or Reuters or ICE)
Experience with white glove support
Day-to-Day
A Global Energy Commodities Merchant and Infrastructure Asset Investor client is looking for a Desktop Support Engineer to join their IT team. They will be joining their tier 2 support team and will be in charge of completing troubleshooting tickets and new hire onboarding. They will be based onsite in the Stamford building they are opening services end users with white glove support. CCI has 135 end users in Stamford and 65 remote users. This person will be in charge of desktop build, phone, new hire apps, and customer service new hire calls. They will be working in a window/PC environment and need to have strong o365 troubleshooting abilities. They will also handle roughly 12-25 level 2 tickets per week. . An example could be: I opened my computer and my monitors are not working. Biggest need here is to have someone that is an on their feet thinker with excellent customer service experience and that is willing to proactively provide the highest quality of customer service.
Rate: $35-40/hour
Location: On-site in Stamford, CT 6902
Duration: 3-month Contract
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