Desktop Engineer IV

3 weeks ago


Stamford, United States C4 Technical Services Full time
Job DescriptionJob Description

Desktop Engineer IV
Contract 12 Months
Stamford, CT, onsite

Job Description: 

  Desktop Engineer IV Voice Scope

  • Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)
  • Resolves hardware issues (i.e. broken handset, bad speaker/microphone)
  • New user training on turret
  • Installation of headset for turret user
  • Testing/troubleshooting of customers directs
  • Cabling for new T1's into Unigy backroom equipment
  • Changes to the user turret configurations (adding additional speaker modules etc.)
  • Low voltage cabling support
  • Provide support primarily in Stamford and occasionally in Trumbull
  • Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays).
  • Assigned service requests will be processed within 3 business days.
  • Incident management will adhere to the service levels as defined in the customer policy and procedures.
  • Change management will adhere to the services levels as defined in the customer policy and procedures.
  • Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r
Women and Minority owned – NMSDC Certified\r
Offices in MN (Corporate), TX, CA
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