Desktop Services Manager

2 weeks ago


Stamford, United States KPG 99 Inc. Full time

Title Desktop Services Manager

Duration: 3-6 Month contract to hire no sponsorship, no fee upon conversion

Location: onsite 3 days a week in a location (either Stamford, CT; Southington, CT; or Waterbury, CT)

Interview: Phone and Video

Job Description:

Responsibilities:

  • Manage a team of desktop support engineers, technicians, and analysts.
  • Develop and implement desktop support policies, procedures, and best practices to ensure efficient and effective service delivery.
  • Oversee the installation, configuration, and maintenance of end user compute, including hardware, software, and maintenance.
  • Coordinate with other IT teams to resolve complex technical issues and escalate tickets as needed.
  • Monitor and analyze desktop performance metrics, identifying areas for improvement and implementing solutions to enhance productivity and user satisfaction.
  • Develop and maintain documentation for desktop systems, including standard operating procedures and troubleshooting guides.
  • Manage desktop security measures, including antivirus software, encryption protocols, and access controls.
  • Stay informed about emerging technologies and industry trends to recommend enhancements and upgrades to desktop systems.
  • Collaborate with stakeholders to understand their desktop computing needs and provide solutions that align with organizational goals.
  • Develop and manage the desktop support budget, including forecasting expenses and optimizing resource allocation.

Qualifications:

  • Proven experience in desktop support or a similar technical role, with at least 5 years of experience in a leadership or managerial position.
  • Strong technical knowledge of desktop operating systems (e.g., Windows, macOS, Linux), hardware components, and software applications.
  • Excellent communication and interpersonal skills, with the ability to interact with users at all levels of the organization.
  • Demonstrated problem-solving abilities and a customer-focused mindset.
  • Experience with IT service management tools (e.g., ServiceNow, Remedy) and remote desktop support technologies.
  • Ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines in a fast-paced environment.


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