Desktop Engineer V

3 weeks ago

Stamford, United States C4 Technical Services Full time
Job DescriptionJob Description

Desktop Engineer V
Contract 12 Months
Stamford, CT, onsite

Job Description:

Job Description: 

  • Resolve Incidents and Problems associated with EUC Equipment and EUC Software, and provide break/fix support, advice and assistance to Authorized Users.
  • Identify the scope and impact of an assigned Incident or a Problem and provide operational and technical assistance to remedy the Incident or Problem.
  • Provide updates to Incident and Problem tickets in the call management system to reflect actions taken to resolve any Incidents or Problems.
  • Provide Remote Access Services support to all Authorized Users who so require it from any location.
  • Coordinate EUC service-related activities with the Service Desk and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary.
  • Adhere to Customers enterprise and workplace-specific security and data privacy policies.
  • Trader/VIP Support Walk Up Service Center Solution. Supplier shall provide on floor support that will handle Trader/VIP Incidents or Problems by providing Authorized Users with required support for how-to questions and other IT-related questions.
  • Supplier shall provide general Software support covering deployment of all EUC Software in the Desktop Environment.
  • As requested by NWMSI, provide periodic reporting on the distribution and installation of all EUC software.
  • Support IMACs requirements by providing or overseeing, as appropriate, all installations, de-installations, cascades, moves, adds, and changes for all EUC equipment, software and related Services at designated Customer Sites.

Service Desk Agent Purpose is to provide a single point of contact for users, dealing with the management of both routine and non- routine incidents, problems, and requests. provision of 1st line support for incidents.

Key Accountabilities

  • Service level is familiar with the key components of the service(s) being supported.
  • Provides a single point of contact for all users of the service.
  • Ensures that a continuously high level of customer satisfaction is achieved.
  • Receives calls at the service desk and undertakes dialogue with the user, ensuring
  • Standard service desk scripts are followed.
  • Ensures that contingency plans are understood and followed in the event that the service desk tool is unavailable.
  • Provides users with status reports on existing incidents, ensuring the incident record is updated accordingly.
  • Identifies new requests that are not incidents and manage them appropriately 
Company DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.
Women and Minority owned – NMSDC Certified
Offices in MN (Corporate), TX, CACompany DescriptionBased in Eagan, MN. C4 Technical Services has been a national provider of contingent workforce solutions since 2003.\r
Women and Minority owned – NMSDC Certified\r
Offices in MN (Corporate), TX, CA

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