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CES Call Center Technician
4 months ago
- The office for this position is located at the Harry S Truman State Office Building, 301 W High Street, Jefferson City, MO. 65101.
- Candidates who complete a successful onboarding and training period may be eligible to work at an alternate location in compliance with OA-ITSD's Distributed Workforce Plan.
Call Center Position. A position at this level provides phone support for technical issues. Answers questions and provides information, advice, and instruction to clients on issues varying from simple to moderate complexity. The primary focus is on understanding the issues to be resolved and solving disruptions/problems within the defined scope of standards and protocols. May be responsible for user provisioning functions. Escalates issues to a higher level of support as warranted and within given time guidelines.
This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) supporting Client Engagement Services-Call Center (CES).
ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.
