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Call Center Representative

2 months ago

Port Jefferson Station, United States Uncle Giuseppe's Full time

Our company is growing and we have an immediate need for a PT Call Center Representative in our Port Jefferson Station Store location. Our Call Center Representatives are responsible for managing heavy phones with providing excellent customer service, resolving customer issues and complaints and assisting with general catering inquiries. Since we are a busy gourmet food business, weekend availability is a requirement for this position.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner.Follow communication scripts when handling different topicsIdentify customers needs, clarify information, research every issue and provide solutions and/or alternatives.Seize opportunities to upsell products when they arise.Build sustainable relationships and engage customers by taking the extra mile.Keep records of all conversations in our call center database in a comprehensible way.Frequently attend educational catering seminars provided by upper management to improve knowledge and performance levels.Meet personal/team qualitative and quantitative targets.Other duties and functions as assigned

Requirements

HS Diploma or equivalentPrevious experience in a customer support role with high volume callsTrack record of over-achieving quotaStrong phone and verbal communication skills along with active listeningCustomer focus and adaptability to different personality typesAbility to multi-task, set priorities and manage time effectivelyMust speak fluent English

Benefits

We offer an exciting benefits package to all FT-PT employees Employees are eligible for Medical, Dental, and Vision, 401(k), 50% off store lunch, 25% off in store shopping and more