Patient Family Engagement Coordinator

3 weeks ago

Minneapolis, United States Fairview Health Services Full time

Overview:

This position is responsible for planning, coordinating and executing the Masonic Childrens Hospital event and tour programs. Works closely with Child Family Life, Volunteer Services, the University of Minnesota Foundation (UMF) and other programs and departments. Functions in a supportive role, ensuring smooth day to day operations of the PFSS and Child Family Life departments.

Responsibilities/Job Description:

Job Expectations:

  • Coordinates all donor or patient/family facing events and tours at the childrens hospital.
  • Facilitates coordination and communication among many departments, such as hospital administration, UMF, Media Relations and Nursing, to ensure that appropriate, coordinated tours and events are provided.
  • In collaboration with other team members, creates the processes that promote exceptional events and tours within the childrens hospital.
  • Develops and supports day to day operations of Patient Family Support Services (PFSS) departments.
  • Supports purchasing and finance components for PFSS including but not limited to ordering, processing reimbursements, coordination with vendors.
  • Coordinate monthly hospital event meetings with all stakeholders.
  • Responds to patient, family, or community member inquiries.
  • Promotes patient/family opportunities in coordination with the University of Minnesota Foundation and other hospital partners.
  • Performs other duties as assigned

Organization Expectations, as applicable:

  • Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
  • Partners with patient care giver in care/decision making.
  • Communicates in a respective manner.
  • Ensures a safe, secure environment.
  • Individualizes plan of care to meet patient needs.
  • Modifies clinical interventions based on population served.
  • Provides patient education based on as assessment of learning needs of patient/care giver.
  • Fulfills all organizational requirements.
  • Completes all required learning relevant to the role.
  • Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures and standards.
  • Fosters a culture of improvement, efficiency and innovative thinking.
  • Performs other duties as assigned.


Qualifications:

Minimum Qualifications to Fulfill Job Responsibilities:

Required

Education

  • Bachelors degree in human services, education, public health, management, human resources or other service field.

Experience

  • 3-5 years program or event coordination experience

Preferred

Education

  • Bachelors degree in human services, education, public health, management, human resources or other service field.

Experience

  • 5+ years program or event coordination experience

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